Manager Credit & Collections in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager Credit & Collections based in the United States.

This leadership role is responsible for overseeing complex B2B credit and collections operations, ensuring a strong balance between risk management, cash flow optimization, and customer relationship quality.
You will manage a strategic portfolio of commercial accounts while driving performance across DSO, delinquency, and bad debt reduction objectives.
The position combines analytical depth with operational leadership, requiring both financial expertise and strong decision-making capabilities.
You will lead and develop a team of credit and collections professionals, fostering accountability, efficiency, and continuous improvement.
A key part of the role involves partnering across Sales, Finance, Operations, and Legal teams to resolve issues and support business growth.
You will also serve as a senior escalation point for high-risk accounts, negotiating solutions and ensuring timely resolution of complex disputes.
This is a high-impact role within a fast-paced, matrixed environment where financial performance and customer experience must be carefully balanced.

In this role, you will lead credit strategy and collections execution while managing portfolio performance and team development across a complex B2B environment.

• Lead, coach, and develop a team of Credit Analysts and Collections professionals to achieve key KPIs such as DSO, delinquency, and bad debt reduction
• Manage a portfolio of strategic and high-complexity B2B customer accounts, balancing risk exposure with strong customer relationships
• Conduct credit risk assessments using financial analysis, payment behavior, and external credit data to determine and maintain credit limits
• Develop and execute collection strategies to reduce overdue balances, improve cash flow, and resolve disputes and billing issues
• Monitor portfolio health through aging reports, exposure tracking, dispute trends, and performance metrics
• Partner cross-functionally with Sales, Billing, Accounting, Treasury, Customer Service, and Legal teams to resolve escalations and improve processes
• Act as escalation point for high-risk accounts and negotiate payment arrangements and credit resolutions
• Drive process improvements, automation initiatives, and operational efficiency across the Order-to-Cash cycle
• Support forecasting, bad debt provisioning, and compliance with internal controls and SOX requirements
• Provide reporting, insights, and recommendations to senior leadership on portfolio performance

This role requires strong expertise in commercial credit management, collections strategy, and leadership within a complex, matrixed environment.

• 5+ years of experience in commercial credit and collections managing B2B portfolios
• Strong understanding of credit risk assessment, financial analysis, and collections methodologies
• Proven experience managing complex customer accounts and resolving high-value disputes
• Proficiency with ERP systems (e.g., Oracle, Microsoft Dynamics), reporting tools, and advanced Excel skills
• Strong analytical, negotiation, and problem-solving abilities
• Excellent communication and stakeholder management skills across cross-functional teams
• Ability to manage multiple priorities in a fast-paced, matrixed organization
• Bachelor’s degree in Finance, Accounting, Business, or related field preferred
• NACM certification or advanced credit training is a strong plus
• Bilingual communication skills (English/French or English/Spanish) are an asset

• Competitive compensation aligned with senior credit management roles
• Annual performance-based bonus opportunity
• Comprehensive medical, dental, and vision insurance coverage
• Retirement savings plan with employer contribution
• Paid time off, holidays, and flexible leave policies
• Opportunities for professional development and credit certification support
• Exposure to enterprise-level credit operations and strategic financial decision-making
• Collaborative, cross-functional work environment within a global organization