Store Manager in at TIRES UNLIMITED INC

Job Summary

The NAPA Store Manager is responsible for overseeing the daily operations, financial performance, and inventory control of the store while managing, training, and motivating a diverse team of employees. This role focuses on driving store success, minimizing inventory shrinkage, and ensuring a safe, high-performing environment. The Store Manager builds a customer-centric culture that aligns with the company's vision of an ideal customer experience, stepping in to support front-counter sales, delivery logistics, and warehouse operations whenever necessary.

Core Responsibilities

Daily Operations & Hands-On Support

• Store Opening & Prep: Open the store daily, count the morning money, check in overnight stock, and stage parts orders for the first delivery runs.
• All-Around Coverage: Work the retail or commercial counter during lunches, busy periods, or employee absences. Help the warehouse team crossdock factory filter orders, assist parts pullers during backups, and answer phone lines.
• Closing Protocols: Oversee nightly facility procedures, ensure the store is secure, and turn off the lights at the end of the shift.

Team Leadership & Human Resources

• Talent Development: Manage, train, coach, and motivate employees to maximize sales, build bench strength, and promote teamwork.
• Performance Management: Provide continuous feedback, evaluate performance, reward achievements, and counsel or apply corrective actions as needed.
• Scheduling & Payroll: Plan workloads and assign weekly schedules. Submit accurate time and attendance records to payroll and approve weekly time cards via Paylocity.
• HR Partnership: Collaborate with HR on hiring, promotions, and reporting operational issues (such as unplanned absences, FMLA, workplace injuries, or policy infractions).

Customer Experience & Account Growth

• Customer-Centric Culture: Implement operating procedures that ensure walk-in and commercial customers feel heard, appreciated, and treated like family.
• Account Collaboration: Work with Business Development Managers to identify, develop, and maintain wholesale commercial accounts.
• Problem Resolution: Ensure all customer account and billing issues are resolved quickly by leveraging regional corporate resources.

Financial Performance & Administration

• Financial Monitoring: Track store sales performance daily, weekly, and year-to-date against established quotas and financial objectives.
• P&L & Cash Management: Participate in P&L reviews, execute daily bank runs for deposits and register change, and manage monthly billing cycles using Bills.com.
• Invoice Auditing: Review and validate daily cash refunds, price overrides, voids, and unique invoices to report any unusual activity to the store operations team.

Inventory Control & Shrinkage Management

• Shrinkage Prevention: Minimize inventory shrinkage by auditing problem areas, line codes, cores, defects, and labor claims. Conduct quarterly product inventories.
• Invoicing & Credits: Reconcile overnight, special, and stock orders against NAPA Storefront billing. Verify that cores and defects are physically received and properly documented by drivers before writing credits to accounts.
• Report Tracking: Check the RPT 013 report daily to review total inventory and check the RPT 130 report daily for the previous day's customer returns.

Property & Fleet Maintenance

• Facility Cleanliness: Maintain the overall cleanliness of both indoor store spaces and outside property grounds.
• Fleet Oversight: Coordinate preventative maintenance for delivery vehicles, keeping them in good working order. Report vehicle repairs that exceed a certain dollar amount or require major corrective maintenance.
• Safety Enforcement: Communicate, reinforce, and model company safety policies and correct unsafe employee behaviors immediately.

Requirements & Qualifications

Experience & Education

• Management Experience: Proven experience managing, scheduling, and leading a diverse team of employees within a retail, warehouse, logistics, or automotive parts environment.
• Sales & Project Leadership: Experience leading sales goals, running operational projects, and analyzing store financial performance metrics.
• Education: Bachelor’s or Associate’s degree in Business or Marketing is preferred but not required if balanced with equivalent, relevant industry management experience.

Technical & System Skills

• System Literacy: Ability to navigate computer terminals, use point-of-sale software, manage payroll systems, process online bills, and interpret inventory reports.
• Cataloging: Competency in using electronic catalog systems for parts identification, checking NAPA Storefront for recalls, and updating retail bin labels.

Physical Demands & Work Environment

• Mobility & Stamina: Ability to stand and remain on your feet for 6 to 8 hours per day.
• Lifting & Handling: Ability to lift a maximum of 50 lbs from the floor to truck bed height (3–4 feet), and bend to lift 30 lbs from the floor to overhead 5 to 10 times daily.
• Movement: Ability to squat and work at low heights (1–3 feet) for extended periods, and bend/twist daily while carrying a 20-pound load.
• Equipment & Environment: Capability to safely operate material handling equipment (such as forklifts or pallet jacks) and work comfortably in non-temperature-controlled environments.
• Availability: Must be able to work flexible shifts, including evenings and weekends as required by store needs.

Licenses & General Standards

• Driver's License: Must possess and maintain a valid Driver's License to assist with deliveries or make bank runs.
• Workplace Safety: Must maintain a sharp, safe workplace presence. Employees cannot be under the influence of any prescription medicines or other substances that impair driving, judgment, or physical reaction time.