Associate Enrollment Experience Specialist in Eagan, Minnesota at Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.
Blue Cross and Blue Shield of Minnesota

Position Title: Associate Enrollment Experience Specialist
Location: Remote
Career Area: Customer Service/Operations
About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

*Must reside in Minnesota to be eligible for this position*As an Enrollment Experience Specialist Associate, you play a pivotal role in ensuring seamless access to healthcare for our members by administering enrollment and eligibility accurately and timely. Your contributions directly impact member satisfaction and the overall operational efficiency of our organization. The Associate role is an exciting opportunity to learn and apply the foundations of Membership Operations processing, rules and regulations and systems. This role offers an exciting and rewarding career path for individuals dedicated to making a meaningful impact in people's lives through healthcare access.

What You'll Do

• Collaborate with team members, vendors, and cross-functional departments to timely and accurately resolve inquiries.
• Accurately document actions taken across multiple systems.
• Navigate complex data, extract critical insights from various systems, and apply current business and regulatory guidelines.

How You'll Do It

• Participate in meetings with internal and external group contacts and account representatives, fostering valuable relationships and staying current on account status.
• Provide guidance and support to the team, vendors, and customers.
• Manage a wide array of activities and responsibilities.
• Detect discrepancies and identify Membership workflow improvement opportunities, continually refining procedures for enhanced efficiency and accuracy.
• Recognize and communicate opportunities for improving workflows and escalate any issues to ensure increased efficiency and accuracy.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• Previous work experience
• High school diploma (or equivalent)

Preferred Skills & Experience

• Proficient in Microsoft Office applications, particularly Excel, including spreadsheet management, and use of formulas.
• Ability to communicate clearly and respectfully in daily interactions, actively listen to understand instructions, and adapt messaging to support team coordination.
• Ability to identify routine issues, gather relevant information, and partner with others to implement straightforward solutions.
• Ability to organize assigned tasks, follow established priorities, and manage time to complete work accurately and on schedule.
• Prior insurance, healthcare or enrollment experience.
• Strong customer service focus with ability to understand and convey technical information in a simple, user-friendly manner.
• Demonstrated ability to develop and maintain positive working relationship internally as well as externally.
• Strong presentation and/or facilitation skills.

Role Designation

Remote

Teleworker

Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.

Compensation and Benefits:

Pay Range: $21.50 - $22.35 - $26.82 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.
Equal Employment Opportunity Statement

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical Requirements