Multi Task Front Office / Phone Room - Eagle Gastroenterology in Greensboro, North Carolina at Eagle Physicians

Join Our Team as a Multi-Task Front Office/ Phone Room Clerical Staff Member!

Are you compassionate, patient-focused, and looking for a rewarding career opportunity with a company that offers a competitive salary and an exceptional benefits package? Eagle Physicians & Associates is seeking a dynamic, professional, and self-motivated Multi-Task Front Office/Phone room clerical staff member to join our team at Eagle Gastroenterology Team.

The ideal candidate will have a minimum of two years of medical office experience and possess excellent customer service, communication, and organizational skills. This position plays a vital role in creating a positive patient experience while ensuring efficient front-office operations.

Schedule

• Monday–Friday
• 8:00 AM–5:00 PM
• Shift hours may vary based on the needs of the practice as determined by the Practice Administrator

Qualifications

• Minimum of two years of medical office experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Why Eagle?

Our employees genuinely enjoy working at Eagle. For three consecutive years, Eagle team members have rated the organization highly in our annual Employee Engagement Surveys. In our most recent survey, 92.8% of employees shared that they see themselves continuing their career at Eagle and would recommend Eagle as a great place to work.

Join Us and Thrive!

Support staff hired at a 0.50 FTE or greater on or after April 1, 2024, are eligible for our structured retention bonus program:

• $750 at 6 months
• $750 at 12 months
• $1,000 at 18 months
• $1,000 at 24 months

Paid Maternity/Paternity Leave

After one year of employment and 1,250 hours worked, Eagle provides up to two weeks of paid maternity/paternity leave for the birth or adoption of a child. Leave is prorated based on FTE status.

Influenza Vaccine Requirement

As a condition of employment, an influenza vaccine is required. Please contact Eagle HR with any questions regarding this policy.

Eagle Physicians & Associates is proud to be an Equal Opportunity Employer.

Key Responsibilities

• Prepare encounter forms for billing.
• Check encounter forms against appointment schedule and make any necessary corrections.
• Answers telephone and communicates messages to the appropriate person.
• Greets patients, with positive attitude.
• Make patient appointments when necessary.
• Update demographic and insurance information on patients at check-in.
• Collects payments and outstanding balances. Notify Nurse/Provider upon patient arrival.
• Assist in whatever administrative and clerical back up is needed which may include faxing, processing mail, photocopying, data entry, filing and telephoning.
• Assist with scanning of medical records.
• Shows respect, courtesy and advocacy in all dealings with all people, including, but not limited to patients, coworkers, and visitors.
• Displays a team-oriented spirit, indicated by a willingness to assist where and whenever needed.
• Attends meetings as required.
• Writes legibly and with correct grammar and sentence structure.
• Follows HIPAA guidelines for patient confidentiality and maintains security of Protected Health Information (PHI).
• Does not exhibit, divulge, copy or remove the contents of any record or report except to fulfill work assignments.
• Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Diversity, Equity, and Inclusion values.
• Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Vision, Mission and Values:
  • Vision: Eagle Physicians will be seen as the healthcare organization of choice by patients, staff and the community.
  • Mission: Eagle Physicians will provide patient-centered healthcare for our community with a team committed to high-quality, supportive and compassionate care.
  • Values: Integrity, Compassion, Trust, Professionalism and Respect.
  • Performs additional duties as required.