Support Service Specialist in Lawrence, Massachusetts at Merrimack Health

As the Support Service Specialist, you will be asked to support both Pre-Analytical and Analytical areas of the laboratory to ensure seamless operation for quality patient care.

• Greets patients and pleasantly introduces oneself and confirms identification utilizing the two LGH patient identifiers (name and date of birth).
• Perform registration, test ordering and expedition of samples throughout the laboratory.
• Maintain competence and ensure insurance eligibility is completed at every encounter.
• Maintain standing orders/test orders from physician offices within the regulatory timeframe.
• Educate patients with instructions for urinalysis collection, scheduling a cortrosyn stimulation test, glucose tolerance test, and semen analysis.
• Oversee inventory management of laboratory supplies in-house and for outreach sites.
• Process, package, and ship specimens to be sent to the reference laboratory.
• Competent to work in the Microbiology lab as a specimen planter.
• Keeps Laboratory Management informed of any unusual concerns, situations, or conditions relative to staff, patients, and physicians.

Required:

• High School Graduate
• Computer skills and medical terminology

Preferred:

• Associate or bachelor’s degree in a related science field
• Experienced in a hospital or related setting.