Virtualization Backup Engineer in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Virtualization Backup Engineer based in India.

This role offers the opportunity to provide advanced technical support and help organizations maintain secure, reliable, and resilient data environments.
You will troubleshoot complex virtualization and backup-related challenges while guiding customers through effective solutions.
The position combines technical expertise, customer interaction, and problem-solving within a fast-paced support environment.
You will investigate issues across operating systems, networking, virtualization platforms, and third-party technologies.
The role provides exposure to enterprise infrastructure technologies and the opportunity to collaborate with IT professionals worldwide.
You will play a key part in improving customer experiences by delivering accurate resolutions, technical guidance, and valuable product insights.

The Virtualization Backup Engineer will take ownership of customer technical issues, providing expert troubleshooting, analysis, and support throughout the resolution process.

• Manage customer support cases from initial investigation through final resolution, ensuring ownership and clear communication throughout the process.
• Perform technical troubleshooting, log analysis, and root-cause investigation for backup, virtualization, and infrastructure-related issues.
• Act as a technical point of contact for IT professionals, providing guidance and expertise on complex technical challenges.
• Troubleshoot issues involving virtualization platforms, operating systems, networking configurations, and third-party components.
• Analyze whether incidents are caused by product defects, configuration issues, environmental factors, or operational challenges, and provide appropriate solutions.
• Support customers through break/fix scenarios while explaining technical processes and recommended practices.
• Document customer interactions, troubleshooting steps, and resolutions accurately within CRM and support systems while meeting service level requirements.
• Collaborate with internal technical teams to share customer feedback and contribute to continuous product and support improvements.
• Maintain strong technical knowledge across evolving infrastructure technologies and industry best practices.

The ideal candidate is a technically skilled support professional with experience in virtualization, backup technologies, and enterprise infrastructure troubleshooting.

• Fluent English communication skills, both written and spoken.
• Experience supporting enterprise IT environments with strong troubleshooting and analytical abilities.
• Advanced user or administrator-level knowledge of Windows Server environments, including versions 2016, 2019, 2022, or 2025.
• Strong understanding of Windows desktop environments, including Windows 10 and Windows 11.
• Practical knowledge of TCP/IP, networking concepts, firewall configurations, NAT, ports, DHCP, and DNS troubleshooting.
• Experience diagnosing and resolving complex infrastructure issues through systematic analysis.
• Ability to quickly learn, understand, and explain technical concepts to customers and stakeholders.
• Strong customer-focused mindset with the ability and willingness to take full ownership of issues until resolution.
• Excellent time management skills and ability to prioritize multiple support cases in a fast-paced environment.
• Knowledge of UNIX/Linux systems, VMware ESXi, Microsoft Hyper-V, Microsoft Exchange administration, or database technologies such as SQL and Oracle is considered an advantage.
• Strong communication skills and ability to build positive relationships with technical users and customers.

• Competitive compensation package aligned with experience and market standards.
• Private medical insurance coverage for employees and eligible dependents.
• Life, accident, and disability insurance benefits.
• Paid vacation days and additional company wellness days.
• Annual wellbeing allowance supporting physical and mental health initiatives.
• Confidential counselling and coaching services, including legal and financial support resources.
• Meal, fuel, and transportation benefits depending on work arrangement.
• Daycare reimbursement and transportation support where applicable.
• Access to professional development resources, including online learning platforms, mentoring, workshops, and training events.
• Opportunity to work with global teams and gain experience with enterprise technology environments.