Check Out Scheduler / Back-Up Clinical Medical Assistant in Lake Oswego, Oregon at SUMMIT ORTHOPAEDICS LLP

We have an exciting opportunity for a Check-Out Scheduler/Back-Up Clinical Medical Assistant to join our team at Summit Orthopaedics, a level 1 outpatient trauma clinic in Lake Oswego, Oregon. In this role, your primary responsibility will be serving as our Check-Out Scheduler-- acting as the critical final point of contact for patients before they leave our clinic to ensure follow-up care, orders, and appointments are handled seamlessly. Additionally, you will serve as a Back-Up Clinical MA, stepping into clinical care when needed to support patient flow. This is a great opportunity for a detail-oriented, collaborative professional looking to gain experience and grow in a fast-paced medical setting. We offer growth opportunities, a collaborative environment, and on the job training.

Position Details:

• Hours: 8:00 - 5:00
• Schedule: Monday through Friday
• Pay Range: $18 - $24
• Benefits: Medical, Dental, Vision, 401k, PTO accrual, paid holidays, and scrub stipend for our full-time employees.

Responsibilities: You will play a critical role in coordinating care by ensuring that follow-up appointments are scheduled accurately and efficiently, while also supporting clinical flow when needed.

Check-Out & Care Coordination (Primary Focus):

• Patient Check-Out & Scheduling: Act as the "last stop" for patients prior to leaving the clinic, scheduling follow-up appointments, and providing patients with their orders for physical therapy, imaging, referrals, or other specialized procedures per provider treatment plans.
• Orders & Patient Instruction: Review provider orders with patients, provide physical copies/instructions, and clearly communicate follow-up care plans and processes.
• Insurance Authorization Guidance: Educate patients on the prior authorization process, setting realistic expectations regarding the necessary lead time required by the authorization team and insurance providers before scheduling specific procedures or advanced imaging.
• EMR Order Entry: Accurately enter orders, referrals, physical therapy orders, lab request, advanced imaging orders, and follow-up notes into our EMR system.

Back-Up Clinical Support (Secondary/As Needed):

• Patient Flow & Rooming: Step in to maintain clinic flow by escorting patients to and from the lobby and exam rooms.
• Clinical Assisting: Assist providers with minor procedures, application and removal of casts, splints, and braces, drawing up injections as ordered, and preparing patients for treatment.
• Wound & Dressing Care: Remove splints, bandages, and dressings; remove sutures and staples; and provide wound care instructions as directed by providers.
• Clinic Operations: Assist with cleaning, sanitizing, stocking, and turning over exam rooms between patients, as well as performing opening and closing clinical duties as assigned.

Requirements:

• High school diploma or equivalent.
• 1+ year of experience in a medical clinic setting as a Medical Assistant, Scheduler, or patient services support role (preferred).
• Experience with patient scheduling and care coordination in a fast-paced medical setting preferred.
• Familiarity with EMR systems preferred (AthenaOne experience is a plus).
• Familiarity with and ability to comply with HIPAA regulations.
• Ability to reliably commute to Lake Oswego, OR.
• Ability to participate in pre-employment background check upon hire.
• Authorization to work in the United States.

Core Values & Skills

Although we value technical experience, we also REALLY value the skills that aren't necessarily tangible. These are some shared skills and values among our current team, and absolutely necessary as we add our next team member:

• Patient Experience - Will you do whatever is reasonable and possible to ensure patients have comfortable, clear and positive experiences at our clinic?
• Initiative: When you see something needs to get done, or know it will need to get done, do you take action with autonomy?
• Collaboration & Adaptability: Do you consider yourself a team player who communicates clearly, detail-oriented, and willing to flex between check-out duties and clinical support whenever the clinic needs assistance?

Team Dynamic: Our clinic consists of 30 full-time and part-time employees. This position will work closely with our team of Surgeons, Advanced Practicing Providers, Medical Assistants, X-Ray Techs, Front and Back Office Staff. Our team is encouraged to ask for help and support each other as necessary to get the job done. We are focused on maintaining a work environment that everyone can enjoy, excel, and experience fulfillment in. This is an excellent opportunity for individuals seeking to gain valuable experience and advance heir career in the medical field. If you're ready to make a difference, work in a fast-paced clinic, and join a supportive team environment, submit your resume today!

Visit us online at: https://summitdocs.com/

Summit Orthopaedics, LLP is an equal opportunity employer.