General Manager in White Oak, Pennsylvania at Dairy Queen

Job Title: General ManagerLocation: Dairy Queen, White Oak, PAJob Type: Full-TimeReports To: Franchise Owner/Area SupervisorJob Summary:We are seeking an experienced, motivated, and customer-focused General Manager to lead our Dairy Queen team in White Oak, PA. The General Manager will be responsible for overseeing all restaurant operations, ensuring high standards of food quality, customer service, cleanliness, and staff performance. This role requires strong leadership, business acumen, and a passion for creating a positive dining experience in a fast-paced environment.Key Responsibilities:Lead daily operations of the restaurant, ensuring efficiency and profitabilityRecruit, train, schedule, and manage team membersFoster a positive team culture focused on delivering excellent customer serviceMonitor food safety, cleanliness, and sanitation procedures to meet DQ and local health standardsManage inventory, order supplies, and control food and labor costsOversee cash handling, deposits, and ensure proper POS procedures are followedAnalyze financial reports and implement strategies to improve sales and profitabilityResolve customer complaints promptly and professionallyEnsure compliance with Dairy Queen brand standards and policiesMaintain equipment and facility upkeep to ensure a safe and functional environmentCoordinate with franchise ownership and area supervisors on operational goals and performanceQualifications:2+ years of management experience in the restaurant or QSR (quick service restaurant) industry (Dairy Queen or similar brand preferred)Proven ability to lead, train, and motivate a diverse teamStrong organizational, communication, and problem-solving skillsKnowledge of labor laws, food safety regulations, and restaurant financialsAbility to work a flexible schedule including nights, weekends, and holidaysHigh school diploma or equivalent required; associate or bachelor’s degree in business or hospitality is a plusServSafe certificationBenefits:Competitive salary based on experienceHealth Care includes Eye and DentalQuarterly performance bonusesPaid time offRetirement Saving FundAdvancement opportunities within the franchiseApply Today!If you’re passionate about leadership and delivering great customer experiences, come join our team in White Oak and help us serve up smiles every day. Requirements: Ability to understand and follow direction from others. Ability to read recipes and memorize and replicate food production procedures. Ability to work in a high volume, fast-paced work environment. Skill and coordination with kitchen utensils and equipment. For more than 70 years, the DQ® system's recipe for success has been simple. It's been a combination of hardworking people who own and operate restaurants, and great-tasting food and tempting treats served in our establishments. Our phenomenal story began with the 10-cent sale of a then unnamed product on August 4, 1938, in Kankakee, Illinois. A father and son partnership in Green River, Illinois, had been experimenting with a soft frozen dairy product for some time. They contacted Sherb Noble, a good friend and customer, who agreed to run the "all you can eat" trial sale at his walk-in ice cream store. Within two hours, he dished out more than 1,600 servings of the new dessert.