Retail Tire Sales Specialist in Toledo, Ohio at JAM Best One Tire and Service

ARE YOU LOOKING FOR THE NEXT STEP IN YOUR AUTOMOTIVE CAREER?

• Competitive Pay - Up to $25/hr Based on Experience
• Five Day Work Week - Monday though Friday!
• Full Benefits Package
• Paid Time Off
• Holiday Pay
• Educational Assistance
• And More!!

Here at JAM Best-One Tire and Auto Care, our mission is to Create Raving Fans, and this is not just a commitment to our customers! We believe that our greatest asset is our talented and dedicated team, and we strive to create a work environment that fosters growth, collaboration, and personal fulfillment. We believe in open communication, recognizing and celebrating achievements, and promoting a healthy work-life balance. Join us and become a valued member of our team, where your contributions are valued, and your potential is encouraged.

This position is accountable for providing a high level of customer service while conducting general sales procedures, clerical transactions and other related duties. This position requires a thorough technical understanding of all products and services. This position is also responsible for maintaining work-order flow and assuring that all store processes are followed consistently. This position can eventually lead to an Assistant Store Leader position with JAM Best One Tire & Auto Care.

The incumbent must possess an in-depth understanding of the philosophy contained within the company Mission, Vision, and Core Values statements. The incumbent must demonstrate this understanding in carrying out the accountabilities of this position:

• Be the primary sales link to the customer in-person, on the phone, or electronic communication. Build the relationship by inspecting the vehicle with the customer prior to making recommendations. Demonstrate products that are available. Ask, listen and share product knowledge with the customer to show purchase alternatives to give the best product for the customer’s needs. Above all else, deliver exceptional customer experiences.
• Maintain an excellent working knowledge of all products, services, procedures, and policies and strive to share this knowledge with others.
• Prepare and present accurate estimates to the customer. Gather availability information and pricing estimates from online sources, such as vendor websites, as well as our point-of-sale system. Set reasonable expectations on costs and time to complete the work. Communicate in a timely manner any changes regarding costs and time.
• Be highly motivated to achieve individual and store sales expectations. Review and interpret daily reports to identify opportunities for improvement.
• Strive to achieve 100% customer satisfaction. Work to quickly resolve and document all customer disputes or complaints.
• Perform accurate and timely clerical transactions, including but not limited to sales transactions, product ordering, receiving, transfers, and daily drawer management. Work directly with the administrative staff communicating matters of mutual concern.
• Follow and uphold all existing shop systems, such as work-order-flow and digital vehicle inspections (DVI), while striving to improve these systems. Provide professional, accurate, and legible information on all forms.
• Ensure that all safety rules and regulations are being followed. Use safe work practices and communicate/report any unsafe condition or act immediately. Be proactive and address any unsafe condition in a timely manner. Support the company safety committee’s efforts completely.
• Communicate professionally, honestly, and effectively with all customers, vendors and co-workers. Take personal initiative to improve all relationships. Maintain an additive role by participating in meetings and training.
• In the absence of the Store Leader and Assistant Store Leader, perform all basic management responsibilities to maintain store operations.

• Must have at least six (6) months of previous customer service/sales experience, preferably in an automotive shop setting.
• Strong written and verbal communication skills
• Must have a strong ability to learn and teach others
• Must be able to manage time and prioritize tasks effectively.
• You will need to be able to lift 50 pounds regularly and up to 75 pounds occasionally
• Must be able to stand, kneel, and crawl while operating equipment and tools
• You must also be at least 18 years old
• Must have a current valid driver's license with a satisfactory driving record

The ability to work a full shift, come to work on time, and work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

JAM Best-One Tire and Auto Care is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.