Customer Service Professional in Hickory, North Carolina at JP Thomas Company

Are you looking for a company that invests in their employees and provides proper training for career advancement? If so, Thomas Tire & Automotive is seeking a Customer Service Professional who will demonstrate integrity in all interactions and build lasting relationships with our customers by providing unparalleled service.

Benefits

• Up to 4 weeks of vacation/paid time off
• Paid holidays (8 days)
• Performance based bonuses
• 75% Employer paid medical, dental, & vision insurance
• $25,000 of life insurance per employee
• Supplemental benefits (long-term, short-term, accident, etc.)
• 401(k) retirement plan with company match
• Monday-Friday, 8am-5pm
• Career path & advancement opportunities
• In-house training program
• Discounts on tires & automotive services
• Company supplied tools
• Paid weekly

Basic Responsibilities

• Greet customers in a friendly and timely manner
• Answer incoming calls
• Schedule appointments for service and maintenance
• Listen and document customer requests on work order
• Consult with technician about customer’s vehicle needs
• Determine cost of replacement parts and/or labor
• Generate and enter itemized estimate on work order
• Provide and explain estimate to customers
• Advise customers on necessary or recommended service(s)
• Review and send Digital Vehicle Inspection to customers
• Review services performed and warranties with customers
• Check out customer and thank them for their business

Requirements

• Excellent communication and customer service skills
• Must be able to manage a fast-paced work environment
• Professional, well-groomed appearance
• Must have valid driver’s license