Instructional Designer Manager in Toronto, Ontario at CaseWare

The Manager Instructional Design leads the design and delivery of high-quality, standardized product education content that supports global product adoption and customer success. This role is accountable for learning strategy execution, content quality, and consistency across all digital learning formats.

The Manager, Instructional Design leads a team of Instructional Designers and multimedia creators, establishing global standards, templates, and workflows that enable scalable, reusable learning content. Working closely with Product, Professional Services, Product Training, and SMEs, this role ensures complex technical knowledge is translated into clear, learner-focused education.

This role sits within the Education Content function of Global Product Education and plays a critical role in enabling global consistency while supporting regional needs.

• Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related field.
• Experience delivering customer-facing education programs in a global or multi-region organization.
• Familiarity with accessibility standards (WCAG) and content governance practices.
• Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage.

Primary tasks

• Education Content Leadership
• Lead and develop a team of Instructional Designers.
• Set clear priorities, capacity plans, and delivery expectations for global content initiatives.
• Foster collaboration and continuous improvement within the content team.
• Learning Design Standards & Governance
• Define and maintain standardized course templates, learning taxonomies, and development workflows.
• Ensure consistency across all learning formats, including self-paced courses, VILTs, webinars, and knowledge base educational content.
• Own content governance practices, including version control, metadata standards, content audits, and quality reviews.
• Partner with Academy and Product Trainer roles to ensure technical and instructional standards are met prior to release.
• Cross-Functional Collaboration
• Partner with Product Trainers, Professional Services, and Product SMEs to convert technical expertise into digestible, outcome-driven learning.
• Align education content with product strategy, release cycles, and customer adoption goals.
• Ensure strong feedback loops between regional delivery teams and global content strategy.
• Innovation & Continuous Improvement
• Pilot and evaluate new learning tools, technologies, and design approaches.
• Incorporate learner feedback, analytics, and industry best practices to continuously improve content effectiveness.
• Contribute to the evolution of the Global Product Education strategy.

Secondary responsibilities

• Support Academy initiatives by collaborating on release planning, content readiness, and platform deployment timelines.
• Provide input into accreditation and certification programmes to ensure learning content aligns with assessment and credentialing requirements.
• Contribute to reporting and insights related to content effectiveness, learner engagement, and adoption trends.
• Support onboarding and enablement of new team members and contractors within the Education Content function.
• Participate in cross-functional planning sessions and strategic initiatives as required.
• Travel occasionally to regional offices or planning sessions to support collaboration and alignment.

Additional tasks

• Other administrative and technical tasks that may arise in the general course of business.