Front End Supervisor in Guilford, Connecticut at Bishop's

Bishop’s Orchards is a locally owned grocery farm market dedicated to providing fresh, high-quality produce, dairy, and specialty goods to our community. We take pride in excellent customer service, a friendly atmosphere, and a commitment to sustainability.

Position Overview:

We are seeking a motivated and customer-focused Front-End Supervisor to oversee daily operations at the checkout area. This role ensures smooth transactions, efficient service, and a positive customer experience while leading a team of cashiers. The ideal candidate has strong leadership skills, attention to detail, and a passion for working in a fast-paced farm market environment.

This position averages 30-40 hours per week, with scheduling based on business needs and seasonal demand.

Key Responsibilities:

Leadership & Staff Supervision:

• Oversee front-end staff, including cashiers and baggers, ensuring excellent customer service.
• Train, coach, and mentor employees to follow proper checkout procedures and policies.
• Manage employee scheduling and breaks to maintain efficient workflow.
• Address customer concerns and resolve issues in a professional and timely manner.

Operations & Cash Management:

• Ensure cash registers are balanced at the start and end of each shift.
• Monitor and maintain the accuracy of transactions, refunds, and voids.
• Enforce loss prevention policies and proper handling of cash and card transactions.
• Keep checkout stations clean, organized, and stocked with necessary supplies.

Customer Service & Store Experience:

• Lead by example by providing outstanding customer service and fostering a welcoming shopping environment.
• Assist customers with inquiries, product recommendations, and problem resolution.
• Handle escalated customer complaints with professionalism and efficiency.
• Ensure front-end promotions, signage, and displays are up to date.

Benefits & Perks:

• Competitive pay based on experience.
• Employee discounts on farm-fresh produce and grocery items.
• Friendly and team-oriented work environment.

The Front End Supervisor is a vital part of our farm market, ensuring smooth operations, positive customer experiences, and a well-supported Front End Team. If you are passionate about customer service, team leadership, and farm-fresh food, we encourage you to apply!

Disclaimer: This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and duties may be adjusted as needed to meet the needs of the business

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Qualifications and Requirements Required:

· Previous experience in a supervisory or leadership role in retail, grocery, or a farm market setting preferred

· Strong interpersonal and communication skills with a customer-first mindset.

· Ability to handle multiple tasks in a fast-paced environment.

· Proficiency in cash handling, POS systems, and basic computer skills.

· Availability to work flexible hours, including weekends and holidays.

· Ability to stand for extended periods and lift up to 25 lbs.