Customer Support Specialist in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Specialist in United States.

This role sits at the center of a fast-moving, AI-powered customer communications environment, where every interaction directly impacts how businesses operate and serve their own customers. You will support users of a modern SaaS platform that unifies voice, messaging, and AI-driven tools into a single workspace. Acting as a key frontline expert, you will investigate issues, guide customers through solutions, and ensure smooth product adoption. The environment is dynamic, international, and highly collaborative, with a strong focus on ownership and continuous learning. You will work closely with global support, product, and technical teams to resolve complex requests and escalate when needed. Your work will directly influence customer satisfaction, operational efficiency, and long-term retention. This is a role for someone who enjoys problem-solving at speed while maintaining empathy and clarity.

In this role, you will act as a trusted point of contact for customers, ensuring timely resolution of inquiries while contributing to a high-quality support experience across a global user base.

• Investigate, troubleshoot, and resolve customer issues related to platform usage, functionality, and integrations
• Provide clear guidance and support across voice, messaging, and AI-powered communication tools
• Escalate complex technical issues to internal engineering or product teams when necessary
• Collaborate with global support teams to ensure consistent and high-quality customer service delivery
• Document customer interactions, issues, and resolutions to improve knowledge sharing and efficiency
• Identify recurring issues and contribute feedback to improve product performance and user experience
• Maintain strong communication with customers, ensuring empathy, clarity, and responsiveness in all interactions

This position requires strong customer-facing experience in a SaaS or technical support environment, combined with excellent communication and problem-solving skills.

• Experience in a SaaS or B2B customer support role is preferred
• Strong written and verbal communication skills with the ability to explain technical concepts clearly
• Technical aptitude and ability to troubleshoot software-related issues across multiple tools and systems
• Strong curiosity and investigative mindset to diagnose and resolve customer problems effectively
• High level of empathy and customer-centric thinking to deliver positive user experiences
• Ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment
• Comfortable working in a global, remote-friendly environment with cross-functional collaboration

• Competitive salary range of $40,000 – $50,000, plus performance bonus (up to 10%)
• Comprehensive medical, dental, and vision insurance fully covered
• Unlimited paid time off to support work-life balance
• 401(k) retirement plan with company matching
• Remote-friendly work structure within eligible US states
• Wellness, internet, and childcare reimbursement programs
• Generous parental leave policy
• Inclusive, multicultural environment with global teams across multiple countries
• Continuous learning opportunities in a fast-scaling, AI-driven tech environment