Revenue Operations Director in Palo Alto, California at Nclusion
NewEmployment Type: Full-Time
Nclusion
Palo Alto, California, United States
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Job Description
About Nclusion
About the Role
What You’ll Do
What You Bring to the Table
Benefits and Perks
Nclusion is on a mission to provide financial services to 1.5 billion people worldwide without access today. Without a secure way to save, invest, or transfer money, individuals are not empowered to accumulate short or long-term wealth. We're changing that by bridging the gap between traditional banking and the communities that need it most.
As Revenue Operations Director, you'll own the Group's commercial execution framework across all markets, turning strategy into structured, measurable action on the ground. Reporting to the COO, you're the central orchestrator of commercial performance, sitting at the intersection of Markets, Functional Leads, and Finance.
This role is heavily market-facing: you'll work directly with in-country leadership to co-design and drive action plans, feed market realities into the commercial roadmap, and keep financial rigor in every decision. You don't own market P&L execution directly, but you build the revenue and gross margin frameworks, track performance, and hold markets accountable to these.
- Co-design weekly, monthly, and quarterly commercial action plans with in-market leadership, translating group objectives into market-specific execution.
- Align pricing, acquisition, retention, and direct cost initiatives across regions while standardizing planning methodology market to market.
- Partner directly with market operations teams to drive commercial execution rigor — sharing tools, best practices, and playbooks, and replicating what's working across markets.
- Track hourly, daily, and weekly customer, revenue, CAC and direct cost KPIs; build the dashboards and reporting frameworks that surface gaps before they become problems.
- Lead performance reviews with market teams and leadership, identifying root causes and corrective actions.
- Consolidate market insights and feedback into clear product requirements, and represent commercial needs in roadmap conversations.
- Partner with country managers and FP&A on business cases, budgeting, forecasting, and monthly closing commentary.
- Track ROI on commercial initiatives and investments, ensuring alignment with margin targets.
- Senior leadership experience in Revenue Operations or Commercial Operations, ideally across multi-country organizations.
- Track record designing and running KPI-driven performance management systems, with strong comfort in daily/weekly analytical rigor.
- Experience translating data into commercial insight and turning insight into execution plans market teams actually follow.
- Cross-functional experience working closely with Functional leads, market leadership and Finance in high-growth environments.
- Structured, data-driven operator who can simplify complexity into frameworks and enforce execution discipline.
- Credibility to influence diverse stakeholders across markets and functions, with a bias for action and measurable outcomes.
Remote, with expectations of regular travel to key operating markets and periodic presence in Palo Alto.
- 💸 Competitive compensation & equity – We believe in sharing success.
- ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
- 🍽️ In-office lunch, team events & culture
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Job Location
Palo Alto, California, United States
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