Store Supervisor in Paris, Illinois at Champagne Coffee Roasters LLC

As a Shift Lead at Scooters Coffee, you are a vital part of our team, ensuring that every
shift runs smoothly and efficiently. Your leadership directly influences the customer
experience, team morale, and overall success of our store. Below are the key
expectations for your role:

1. Leading the Team

• Effectively guide and support team members throughout your shift, ensuring

everyone knows their tasks and responsibilities.

• Act as a positive role model, setting the standard for exceptional customer

service, product quality, and speed.

• Encourage teamwork and create a fun, supportive atmosphere to keep staff

motivated and engaged.

2. Customer Service Excellence

• Prioritize customer satisfaction by greeting every guest with a friendly attitude

and ensuring orders are accurate and timely.

• Address any customer concerns or complaints with a problem-solving mindset to

turn negative experiences into positive ones.

• Always uphold our commitment to delivering efficient and pleasant drive-thru

experience.

3. Shift Management & Operations

• Perform opening and closing duties, including accurate cash handling, cleaning

tasks, and inventory checks.

• Ensure the shop is clean, organized, and fully stocked at all times, with a focus

on maintaining high health and safety standards.

4. Product Quality & Consistency

• Oversee beverage preparation and food handling to ensure all products meet

Scooters Coffee's quality standards.

• Monitor stock levels and communicate any shortages or issues with the Store

Manager promptly.

• Continuously check equipment functionality and report any maintenance needs

to avoid disruptions.

5. Leadership & Communication

• Maintain open communication with your team, providing guidance and feedback

to help them improve.

• Work closely with the Store Manager to achieve sales targets and operational

goals.

• Be proactive in identifying areas for improvement and implementing solutions to

optimize shift performance.

Expectations for Availability & Flexibility

• Be prepared to work early mornings, weekends, and holidays as needed.
• Always arrive on time and ready to lead your shift with energy and enthusiasm.

What Success Looks Like as a Shift Lead

• Consistently high customer satisfaction and positive feedback.
• Smooth, efficient operations with minimal disruptions during your shift.
• A motivated, well-trained team that enjoys working together.
• Strong communication and collaboration with the Store Manager to achieve shop

goals.

Your role as a Shift Lead is critical to creating a positive work environment and ensuring
our customers leave happy.

Disclaimer: The functions and skills described here are general in nature and represent
the type of work performed, but they do not constitute an exhaustive list of the duties
and responsibilities performed on the job.

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.