PACT - Program Coordinator in Vancouver, Washington at Columbia River Mental Health Services

• Supports staff in the office, including assisting with clients’ various medical, housing, and benefits appointments and case management tasks.
• Enters sensitive data into the computer information system in a timely manner. Performs all related self-check, error-correction and date information functions according to timelines.
• Assists clinical staff with information needed to complete documentation and correct QA deficiencies.
• Coordinates and maintains treatment room schedules
• Provides support for staff to track and complete required paperwork
• Maintains Tracking and Reports
• Maintains Petty Cash Account
• Maintains department bus passes for consumers
• Actively participates in daily team meetings and records meeting minutes
• Maintains office supplies and agency forms
• Cross trains to alternate duties as necessary to cover main clinic and other satellite clinics

Reception

• Performs reception duties to include greeting and directing visitors and clients, answering incoming calls, and coordinating clinic and/or medical appointments
• Coordinates scheduling changes and cancellations and enters into computerized appointment scheduler.
• Supports staff who are both out in the field and in the office
• Attends to emerging needs throughout the day. This can include:
• Responding to walk ins and addressing the client’s needs that may include getting medications (will work the team nurse or other approved staff) and disbursement of funds
• Contacts team members, when needed, to assist with response to walk-ins and /or phone calls or to update them
• Verifies consumer personal data and provides required paperwork to consumers as needed
• Collects co-pays, deductibles and insurance information
• Appointment reminder calls
• Monitors and maintains lobby as needed
• Ensures proper completion of client required paperwork

Non-Essential Job Functions

• Support agency mission, goals and objectives
• Attends staff and planning meetings as scheduled
• Maintains communication and cooperative working relationships both within the agency and community at large
• Other duties as assigned by Supervisor

Education, Licensing and Experience:

• Minimum of four years of experience in a medical office setting.
• Familiarity with HIPAA regulations and extensive knowledge of insurance and eligibility verification required.
• Knowledge of all insurance payers, billing experience preferred. Must possess excellent organizational and time management skills.
• Ability to work independently with minimal supervision.
• Intermediate knowledge of Microsoft Office applications and experience with electronic medical records or comparable databases.

• A strong commitment to the worth and dignity of the patient, and the right of each patient to have access to helpful, competent, and individually tailored support and services.
• A strong commitment to working collaboratively, assertively and interdependently with co-workers.
• Must possess the skills necessary to establish and maintain supportive, collaborative, and therapeutically effective relationships with patients while maintaining an appropriate professional distance and avoiding boundary confusion
• Competency in: clinical treatments of substance use and addictions, co-occurring disorders, individual crisis intervention; professional ethics, and patients’ rights.
• Demonstrated ability to effectively plan and organize work to satisfactory completion.
• Excellent written and oral communication skills.
• Computer proficiency (Word, Excel).
• Must have access to reliable transportation
• Ability to pass background checks for Jails and School if assigned to an offsite location.