Dining Room Supervisor in Olney, Maryland at HarborChase of Olney

Position Summary:

To ensure a quality dining experience by managing dining room staff is well trained, knowledgeable about all menus and that all dining room employees are providing a high degree of hospitality and service, in accordance with HRA standards. This position reports to the Director of Hospitality and may be required to supervise other staff positions.

Essential Functions:

• Design, plan, and implement standards, policies, and programs that positively impact the delivery of service to our residents
• Solicit resident and employee feedback with regard to customer service standards and programming
• Ensures smooth and timely opening of the dining room
• Inspects side work to ensure completion and closes dining room
• Ensures an adequate number of service employees each shift and ensures absences are covered as to not allow coverage holes
• Assists service staff during mealtime as needed
• Conducts required training sessions, weekly/monthly/quarterly
• Make recommendation as to the hiring, firing, advancement and or promotion of staff.
• Is knowledgeable of all menus and descriptions
• Provides supervision for special functions
• Performs Manager On Duty responsibilities when assigned
• The ability to work in a safe and alert manner
• The ability to take ownership for associate’s safety and the safety of the residents
• Must disclose any medication that might impair associate’s ability to perform the job safely or competently

Non-Essential Functions:

• Leads by example exhibiting the CORE Values through servant leadership
• Encourages teamwork and promotes company philosophy
• Attends required community meetings and participates Life Enrichment activities when able
• Completes all required courses in adherence with HRA University
• Is prompt and able to perform the required duties of the position on a regular, predictable basis
• Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
• All associates are responsible for maintaining a safe and secure environment for all community residents