Team Lead in McKinney, Texas at Jamba / Auntie Anne's

**MUST BE AVAILABLE MONDAY TO FRIDAY FROM 7:30 am ONWARDS. MUST BE AVAILABLE ON THE WEEKENDS PER BUSINESS NEEDS.Team LeadJamba / Auntie Anne’sLead the Crew. Keep the Vibes. Serve the Pretzels & Smoothies.If you’re great at keeping things running smoothly, you might be our next Team Lead. You’ll guide the team, support fast and friendly service, and help make every shift feel like a win for guests and crew members alike.Job DetailsJob titleHourly Team LeadJob levelTeam Lead 1DepartmentStore OperationsReports toAssistant Manager / Store ManagerEmployment statusPart-time or full-time, as assignedFLSA statusNon-exemptPay scale / grade________________________Hourly range$________ to $________Starting rate$________ per hourEffective date________________________What You’ll DoShift Leadership and OperationsBe the shift lead by supporting the team, solving problems, and keeping energy high.Oversee Front and Back of House tasks to keep operations smooth and costs in check.Maintain fast, accurate, friendly service throughout the shift.Handle guest feedback and turn “meh” moments into “wow” experiences.Maintain company standards for product quality, presentation, food safety, and cleanliness.Help train and coach Team Members so everyone is aligned and performing at their best.Support the uniform policy and maintain a professional appearance.Ensure accurate cash handling, register procedures, and shift documentation.Open or close the shop in management’s absence when assigned.Jump in wherever needed to keep work moving.What We’re Looking ForLeadership skills to motivate, guide, and organize a team.A guest-first mindset and calm, effective problem-solving.The ability to multitask and stay on top of details.Reliability, accountability, and a willingness to get your hands into the work.Strong communication for clear direction, feedback, and coaching.Ability to complete required food-handler and leadership training or certification.PerksFlexible schedules.Employee discounts (pretzels and smoothies? Yes, please!).A fun, fast-paced workplace where your leadership makes a real difference.Bring your energy and your love of snacks—we’ll handle the cinnamon sugar and fruit purée.Schedule ExpectationsWork scheduled leadership shifts, including openings, closings, mornings, evenings, weekends, and holidays based on store needs.Arrive in the approved uniform and be ready to lead at the scheduled start time.Follow procedures for availability changes, time-off requests, shift swaps, and call-outs.Be available to support shift transitions, complete required documentation, and communicate important updates to management.Physical and Work RequirementsStand and move for most of the shift in a fast-paced restaurant environment.Regularly bend, reach, twist, and use hands to prepare food, operate equipment, clean, and serve guests.Lift, carry, push, or pull supplies and equipment consistent with safe work practices and company policy.Work around ovens, warmers, blenders, refrigeration equipment, cleaning products, and wet or hot surfaces.Follow and reinforce safety practices, and request assistance when a task cannot be completed safely.Performance StandardsShift leadership: provides clear direction, assigns work, follows up, and keeps the team engaged.Guest service: models friendly, attentive service and resolves concerns professionally.Speed and accuracy: maintains efficient order flow with correct products, portions, and payments.Product quality: ensures fresh products meet Auntie Anne’s and Jamba standards.Food safety and cleanliness: enforces sanitation, temperature, hygiene, allergen, and cleaning procedures.Cash control: follows register, deposit, drawer-counting, and documentation procedures accurately.Training and teamwork: coaches Team Members, supports stations, and communicates respectfully.Reliability and accountability: arrives on time, completes leadership duties, and escalates issues appropriately.Employee AcknowledgmentI understand the main responsibilities and expectations of the Team Lead 1 position. This description summarizes the role and does not list every task that may be assigned. Job duties may change based on operational needs.Employee name: ______________________________Manager name: ______________________________Employee signature/date: ______________________Manager signature/date: ______________________Kawaja Holdings, LLC provides equal employment opportunities in accordance with applicable law. Requirements: Prior resturant experience is required Flexible schedule Customer Service-Oriented Reliable transportation Comfortable working on your feet for full shift Reliable and hardworking We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age, disability, uniformed service, status as a veteran, genetic information, citizenship status, or any other protected class under applicable federal, state or local law.