Program Manager - Veterans Adult Day Services in Philadelphia, Pennsylvania at Veterans Multi-Service Center

Position Overview:

The Program Manager is responsible for the overall management and operation of The Perimeter, an adult day program at Veterans Multi-Service Center. This includes overseeing daily activities, staff supervision, ensuring compliance with relevant regulations and policies, managing the program budget, and fostering a therapeutic and supportive environment for participants.

Key Responsibilities:

• Program Management and Development:
  • Oversee the daily operations of Adult Day Services, ensuring the program meets the needs of its participants and adheres to all relevant regulations and policies.
  • Develop and implement program goals, objectives, and activities in alignment with the organization's mission and strategic plan.
  • Evaluate program effectiveness and make necessary adjustments to improve service delivery.
  • Stay informed about best practices and emerging trends in adult day services and related fields.
  • Explore opportunities to expand and enhance the program, including developing new services and partnerships.
• Staff Supervision and Development:
  • Supervise and mentor program staff, including Program Coordinators, Case Managers, and other client services staff.
  • Provide guidance, support, and professional development opportunities to staff.
  • Conduct regular staff meetings, individual supervision sessions, and performance evaluations.
  • Foster a positive and collaborative team environment.
• Participant Care and Support:
  • Ensure that participants receive high-quality, person-centered care and support that meets their individual needs.
  • Develop and implement individualized care plans in collaboration with participants, families, and other service providers.
  • Monitor participant progress, address concerns, and intervene when necessary to ensure well-being and safety.
  • Create a welcoming, engaging, and therapeutic environment for participants.
• Administrative and Financial Management:
  • Manage the program budget effectively, ensuring financial stability and sustainability.
  • Maintain accurate records and documentation, including participant files, attendance logs, and financial reports.
  • Ensure compliance with all relevant regulations and policies, including those from funding sources and licensing agencies.
• Community Outreach and Collaboration:
  • Build and maintain relationships with community partners, referral sources, and other stakeholders.
  • Represent the program and the organization at community events and meetings.
  • Advocate for the needs of older adults and individuals with disabilities.

Qualifications:

• Education and Experience:
  • Master’s degree in social work, Gerontology, or a related field preferred.
  • Bachelor's degree with equivalent experience will be considered.
  • Minimum of three years of experience working with older adults or individuals with disabilities in a human services setting.
  • Prior supervisory experience required.
  • Experience with adult day programs or similar programs preferred.
• Skills and Knowledge:
  • Strong leadership, management, and organizational skills.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Knowledge of best practices in adult day services and person-centered care.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and other relevant software.
• Other Requirements:
  • Valid driver's license and reliable transportation.
  • Ability to work occasional evenings and weekends as needed.
  • Commitment to the mission of Veterans Multi-Service Center.
  • First Aid and CPR certification.