Service Coordinator-Dispatcher HVACR in Salt Lake City, Utah at SRV Refrigeration

Employment Type: Full-Time

Schedule: Monday-Friday, 8am-5pm, In-Office

Pay Based on Experience: $20-$25/hr.

ABOUT US:

At SRV Refrigeration, we provide exceptional service and support to our clients. We specialize in HVAC-Refrigeration services and we’re looking for a Dispatch Service Coordinator to help us streamline operations and enhance customer satisfaction.

Are you a detail-oriented and organized individual with a knack for problem-solving? Do you thrive in fast paced environments and enjoy coordinating logistics? If so, we want you to be our next Dispatch Service Coordinator!

Key Responsibilities:

• Coordinate and schedule service calls and deliveries for technicians and drivers
• Maintain accurate records of dispatch activities, service requests, and customer interactions.
• Communicate effectively with team members, customers, and vendors to ensure timely service delivery.
• Monitor and track service progress and address any issues that arise during dispatching.
• Utilize dispatch software and other tools to optimize routes and improve efficiency.
• Provide exceptional customer service by addressing inquiries and resolving concerns promptly.

Qualifications:

• Previous experience in dispatch coordination or related role (2+ years preferred)
• Excellent organizational and multitasking skills
• Strong communication abilities, both verbal and written.
• Proficient in using dispatch software and Microsoft Office Suite
• Ability to work independently and as part of a team
• High school diploma or equivalent; additional certifications in logistics or management is a plus.

What we offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Paid vacations and holidays since day 1
• Benefit packages available for full-time employees after 60 days-Medical, Dental, Vision, Life and Short-term Disability