Poker Supervisor - River Rock Casino Resort in Richmond, British Columbia at Lahal Management LP
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Job Description
River Rock Casino Resort is now hiring Dealer Supervisor Level 2 (Poker).
The successful team member would be responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all employees.
Ensures adherence to all policies and procedures, motivates and leads by example and assists in providing a learning environment. Provides input on performance evaluations.
Key Accountabilities
- Developing and cultivating strong working relationships with all stakeholders: guests, ownership and employees
- Providing exceptional service to our guests and team members
- Monitoring Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area
- Providing input for employee performance objectives and evaluations
- Participating in the implementation of table strategic games plans
- Performing buy-in/cash-out transactions via Cage applications
- Verifying cash/value transactions pertaining to floats, fills, credits and tips
- Responding to, resolving or escalating issues
- Reporting irregularities and suspicious activities
- Assisting in allotting player seating and waiting lists
- Liaising and communicating effectively with all appropriate operational departments
- Ensuring everyone feels like they are an integral part of the VIBE atmosphere
- Performs other duties as assigned or directed
- Maintaining table security
Minimum Qualifications:
- High school diploma required, post-secondary education an asset
- Strong communication and mathematical skills
- Minimum 1 year of experience in gaming
- Minimum 1 year of experience in Poker
- Proven ability to lead by example
- Must have a good working knowledge of all card games.
- Computer Literacy in MS
- Adhere to the high standards, methods and procedures of gaming
- Proven guest service skills with strong ability to follow policies, procedures and practices
- Good manual dexterity and able to stand for long period of time
- Have access to reliable transportation
- Ability to be adaptable and flexible with work schedule
- Ability to successfully obtain a Serving It Right License
Work Environment Considerations: This role requires standing for extended periods and supporting the operation during non-traditional hours, including evenings, weekends, and holidays—as part of delivering exceptional guest experiences in a high energy, premium dining environment.
Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the process.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.