Service Writer in Anchorage, Alaska at Carlile

· Operate safely and in compliance with all established HSSE policies and procedures

· Ensure DVIRs are filled out entirely and creates an initial service order

· Work with technicians and shop leads to coordinate service times between the Shop and Operations

· Meets with operations and equipment control to understand requirements and provide information to the Service Team

· Act as a liaison between departments and ensure accurate communication about repair times, order completion, and dispatch notification

· Contact operations or drivers in the case of additional work; relay details of additional work and time delay, if any

· Enter service/repair details in the system, proofing repair descriptions

· Confirm parts and labor are billed correctly

· Input Vendor ROs and confirm proper invoicing

· Check warranties, tags, and inspection dates to confirm they are current correct and that no additional repairs are required

· Issue purchase orders; code, track, and report expenditures as directed

· Serves as the primary point of contact for the shop, handling administrative support duties, responding to calls, distributing mail and packages, document imaging of licensing, certifications, and inspections, etc.

· Provide excellent customer service to internal and external customers

· Develop and maintain positive working relationships with the shop staff, peers, customers, and management

· Performs other duties as assigned

· High school diploma or equivalent GED

· Two to three years administrative experience, experience in a vehicle or maintenance equipment shop preferred

· Basic technical understanding of truck/automotive functionality

· Working knowledge in MS Office applications including Word, Outlook, and Excel

· Excellent written, verbal, and listening skills

· Ability to understand and relate technical issues to the service team from non-technical descriptions and sources

· Excellent customer service, time management, and organizational skills

· High level of attention to detail and accuracy; audit and approve own work

· Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time, or communicates alternate plans