IT System Administrator/Help Desk Technician in Rochester, New York at The Society for the Protection and Care of Children (SPCC)

JOB SUMMARY: Are you a tech-savvy problem solver who enjoys helping others? SPCC is seeking a skilled and service-oriented IT System Administrator/Help Desk Technician to join our team! In this part-time role, you will provide hands-on technical support to employees across the organization, helping ensure staff have the technology, access, and resources they need to do their work effectively. Responsibilities include troubleshooting hardware, software, network, connectivity, and application issues, supporting equipment setup and maintenance, managing technology inventory, and responding to and resolving help desk tickets. The ideal candidate is a strong problem solver who can work independently, communicate technical information clearly to employees with varying levels of technical experience, and collaborate closely with the Director of IT to keep SPCC’s technology systems running smoothly. This is a part-time position for 12 hours per week.

RESPONSIBILITIES INCLUDE:

• Provide responsive technical support through the ticket management system, including triaging, troubleshooting, resolving, and closing tickets independently when appropriate.
• Troubleshoot network, connectivity, hardware, software, account access, and application issues, escalating complex matters to the Director of IT as needed.
• Manage users and groups through Microsoft Active Directory, PowerShell, and Microsoft 365.
• Support peripheral equipment and technology, including setting up new equipment, reassigning equipment, and decommissioning outdated equipment.
• Maintain accurate technology and resource inventory records.
• Assist remote users with accessing on-premise resources and resolving day-to-day technology concerns, including password resets and application troubleshooting.
• Manage and update the organization's website in response to user requests or identified needs.
• Maintain clear and regular communication with the Director of IT regarding tickets, system needs, recurring issues, and other technology concerns.
• Participate in weekly supervision and use supervision as an opportunity problem-solving and professional development.

COMPETENCIES/SKILLS:

• Exemplifies a demonstrated commitment to humanity centered care work and delivering services within a trauma-informed and equitable lens
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite including Office 365
• Excellent organizational skills and attention to detail
• Excellent interpersonal skills
• Skillsets to clearly explain technical information to all employees
• Ability to quickly learn device and account management systems as needed

EDUCATION AND EXPERIENCE:

• 2+ years of experience working in a help desk capacity or related environment
• Proficient with computing technology and ticket software
• Experience diagnosing and resolving basic computing technical issues

WORKING AT SPCC: SPCC is committed to providing a trauma-informed, supportive, and inclusive work environment. We value flexibility, professional growth, and reflective supervision. Our team is passionate about equity, justice, and meaningful relationships. Join us in creating a lasting impact on the lives of families in our community.

Candidate must successfully complete all required background checks and clearances and possess a valid NYS driver’s license with required insurance.

#LI-hybrid