Automotive Service Advisor in Portsmouth, Ohio at Glockner Chevrolet

We are looking for a Service Advisor to join or team. You will be the primary point of contact for the customer needing service. You will guide them through the maintenance and repair process that is needed to keep their car drivable and safe on the roads. If you are detailed-oriented, have strong work ethic, and are passionate about taking care of people and their automotive needs then this may be the job for you.

Compensation:

Other perks include:

A Service Advisor handles various duties and responsibilities for the car dealership and its customers. Their main role is in customer services capacity, ensuring that the dealership’s customers are satisfied with the services they receive. Service Advisors handle responsibilities that also include:

RESPONSIBILITES:

• Welcoming customers and explaining the services that the car dealership offers them
• Listening and documenting customers’ car problems and passing the information to the mechanics
• Consulting with mechanics about repairs and possible alternatives to expensive work
• Answering questions about service outcomes (after consulting with the mechanic if necessary)
• Liaising with customers and mechanics to schedule car check-ups and service appointments
• Advising customers about warranty protections and potential cost savings
• Estimating car repair costs and the time it will take for repairs to be completed
• Helping customers decide between part exchanging a car and fixing it through the workshop
• Verifying if the cars brought to the dealership have insurance coverage
• Resolving possible customer complaints after repair services are offered

QUALIFICATIONS:

• Communication and comprehension skills
• Customer service and interpersonal skills
• Multitasking skills
• Ability to quickly troubleshoot car problems and explain the possible solutions to customers is preferred
• Time-management skills