Front Desk Associate in Franklin, New Hampshire at Riverbend Community Mental Health, Inc.

At Riverbend Community Mental Health, we believe the path to healing begins with a positive first experience. We are seeking a friendly, dependable, and highly organized Front Desk Associate to serve as the welcoming presence of our office and play an essential role in creating a supportive environment for the individuals and families we serve.

As a Front Desk Associate, you are more than the first-person clients see—you are a trusted guide who helps make access to care feel comfortable, respectful, and seamless. In this important role, you will greet clients and visitors, support daily office operations, coordinate administrative needs, and ensure each interaction reflects Riverbend’s commitment to compassion, dignity, and person-centered care.

Your attention to detail, professionalism, and ability to connect with people will directly impact on the client experience. You will be a vital part of our team, helping to remove barriers to care and ensuring clients feel welcomed, valued, and supported from the moment they arrive.

This is a 100% on-site position located at our Franklin, NH office. Due to the client-facing nature and operational responsibilities of this role, remote work or hybrid scheduling is not available.

If you are someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in creating meaningful connections through exceptional service, we invite you to join Riverbend’s mission-driven team.

At Riverbend, every interaction matters—and your role helps create the first step toward hope, recovery, and connection.

Why Join Us?
Make a real impact—every single day. Join one of the state’s largest and most respected community mental health providers, where your work directly changes the lives of local individuals and families. At Riverbend, you’re not just filling a role—you’re helping transform lives and strengthen our community.

At Riverbend, you’ll be part of a collaborative, mission-driven team that is deeply committed to both client care and employee growth. We foster a supportive and inclusive environment where your voice matters, your contributions are recognized, and your career can thrive.

If you’re looking for meaningful work, a strong team culture, and real opportunities for professional growth through training, certifications, and advancement—Riverbend is the place to build your future while making a difference.

What You’ll Do:

• Create a Warm Welcome: Greet clients and visitors with a smile, setting a positive and professional tone for their visit.
• Keep Things Moving: Handle client check-ins/check-outs, schedule follow-up appointments, and manage the flow of the front office.
• Master the Details: Maintain accurate client records, verify and maintain information in the Medicaid system, and keep our administrative systems running smoothly.
• Be the Hub: Answer phones and coordinate closely with our providers and clinical staff to ensure seamless care for every client.

Why You’ll Love This Role:

• Be the "Go-To" Person: You’ll play a crucial role in maintaining an organized, stress-free environment for both staff and patients.
• A Supportive Team: Join a group of dedicated professionals who value your contribution and work together to serve the community.
• Growth Opportunities: Riverbend is committed to helping our staff develop new skills and advance their careers within the organization.

What We’re Looking For:

• Top-Tier People Skills: A natural ability to communicate clearly and compassionately with diverse groups of people.
• Exceptional Organization: The ability to multitask, stay organized, and keep a level head in a busy office setting.
• Reliability: A commitment to being the consistent, helpful presence our clients and providers count on every day.

What You’ll Bring:

• Hight School Diploma or equivalent is required.
• Two (2) years’ experience in an office environment is preferred.
• Experience with health insurance billing procedures preferred.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.

Outstanding Benefits & Perks:

• Competitive wages are $16.30 - $21.15 hourly depending on level of education and experience.
• Comprehensive benefits package to include:
  • Choice of 3 Medical plans
  • Prescriptions Benefits
  • Health Reimbursement Account (HRA)
  • Flex Spending Account (FSA)
  • Doctor on Demand
  • Harvard Pilgrim Well-Being Program Benefits
  • Choice of 2 Dental plans
  • Vision Plan
  • Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
  • Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Riverbend provides structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.