Surgery Scheduler in Wyoming, Michigan at West Michigan Surgical Specialists PLC

The Surgery Scheduler plays a critical role in ensuring seamless coordination of surgical procedures across multiple hospitals and surgery centers. This position serves as the primary liaison between surgeons, patients, healthcare facilities, insurance companies, and clinical staff to facilitate efficient scheduling and exceptional patient care. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced medical practice environment.

• Coordinate and schedule surgical procedures for physicians at multiple hospital and outpatient surgery locations.
• Obtain and track all required prior authorizations, referrals, and insurance approvals to ensure procedures are scheduled appropriately.
• Monitor and coordinate pre-operative requirements, including medical clearances, laboratory testing, imaging studies, and specialty consultations.
• Schedule diagnostic testing and ancillary services as needed to support patient care and surgical readiness.
• Communicate surgical dates, pre-operative instructions, and procedural requirements to patients in a professional and compassionate manner.
• Maintain ongoing communication with surgeons regarding schedule optimization, block time utilization, and availability across multiple facilities.
• Collaborate with hospitals, surgery centers, physician offices, and ancillary departments to coordinate all aspects of the surgical schedule.
• Monitor surgeon schedules to maximize efficiency and ensure appropriate allocation of operating room block time and office responsibilities.
• Maintain accurate and timely documentation within the electronic medical record and scheduling systems.
• Address scheduling conflicts, last-minute changes, and urgent patient needs while maintaining a high level of customer service.
• Communicate effectively with physicians, patients, coworkers, and outside healthcare organizations to ensure continuity of care.

Qualifications

• Minimum of one (1) year of surgery scheduling experience in a physician practice, hospital, or surgical specialty setting.
• Knowledge of medical terminology, surgical procedures, insurance authorization processes, and pre-operative requirements.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines in a busy, fast-paced environment.
• Proficiency with electronic medical records (EMR) and computer-based scheduling systems.

• Experience scheduling surgeries at multiple facilities and coordinating complex surgical cases.
• Familiarity with general surgery procedures and workflows.

• Patient-focused service
• Time management and prioritization
• Critical thinking and problem-solving
• Adaptability and flexibility
• Team collaboration
• Accuracy and attention to detail
• Professional communication