Community Manager in Birmingham, Alabama at ACM LLC

POSITION TITLE: Community Manager

DEPARTMENT: Resident Services

REPORTS TO: Regional Manager

CLASSIFICATION: Exempt

JOB SUMMARY: The Community Manager is a business leader who focuses on resident customer service and manages operations, leasing activity, renewals, collections, financial reporting, supplies, and communications for an assigned residential community.

VALUES MODELED: All employees are expected to find ways to bring our values to life every day by demonstrating: leadership, commitment, and integrity.

MEASURES OF SUCCESS: Resident feedback on quality and timeliness of resident services provided; resident turnover.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Manage day-to-day leasing operations.
   Inspect community on a regular basis and verifies the condition of vacant units in order to minimize rental arrears.
Manage daily community requirements and maintains long-range capital improvements planning. Ensure all monies received are deposited and recorded on a daily basis and confirms proper bookkeeping procedures are followed. Compile weekly/monthly community status reports. Promptly respond to resident concerns, comments, and/or complaints. Ensure that the proper move-in paperwork, keys, and remotes are prepared for a new resident.Operate the office in a professional, clean, uncluttered, and well-staffed manner. Inspect make-ready apartments prior to move in. Enforce occupancy policies and procedures. Maintain and/or create a resident renewal program to encourage resident retention. Create a sense of community at the community while maintaining the policy of non-fraternization. Prepare annual budgets. Keep accurate and updated financial reports.

Manage community maintenance with the assistance of the service team.

Organize incoming and outgoing inspections and prepare inspection reports.

Implement preventive maintenance programs. Oversee improvement projects. Manage requests for repairs and maintenance and evaluates timely completion of work orders.Maintain compliance with required permits for operating the community, such as, pool, elevator, etc. Monitor electric, water, and gas usage on the community.

Maintains and manages all financial responsibilities.

Approve and submit invoices for payment in a timely manner.

Maintain accurate records of community transactions and submits on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).Complete variance reports and other weekly reports.Prepare annual budgets. Keep accurate and updated financial reports.

1. Manages and monitors rental collection.
   Ensure rent and other charges are collected timely and posted daily.
Ensure the proper legal notices are given and deadlines met concerning filing eviction, filing writs, and attending court hearings. Ensure compliance with community policies and lease agreements. Responds to violations and communicates with the residents. Assess move-out condition of apartments and has a final account statement sent with the final disposition.Immediately inform and refer any liability claims, legal complaints, or other violations to the Regional Manager and/or corporate office.

Manages community personnel.

Hire, train, and evaluate community staff.

Create, mentor, and manage a cohesive community management team in accordance with policies. Coordinate orientation and ongoing training programs for community staff. Complete performance reviews for staff and makes recommendations for salary increases and/or advancement.Direct and control all personnel and resources to ensure the community is properly maintained and meets owner objectives. Manage time off for community management team and submit payroll for processing. Ensure staff receives new hire safety orientation as well as annual safety training. Coordinate with the Service Manager and attend monthly safety meetings and training for community staff; monitor the use of proper safety precautions on the community.Follow company procedures and reports any workers' compensation issues and/or employee incidents immediately to the workers' compensation carrier, to management, and to Employee Service Department.

Manages, creates and monitors marketing activities.

Understand the market and any other aspects of the sub-market that could impact occupancy and/or income of the community.

Assist with the creation of marketing surveys and understands marketing strategies to secure prospects.Supervise the leasing team to ensure community is rented to the fullest capacity.

Perform other duties as assigned or requested to support community operations.

QUALIFICATIONS

EDUCATION/EXPERIENCE:

Required

Preferred

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Productivity

Customer/Resident Focus

Decision Making

Business Skills

Job Skills

Teamwork

PHYSICAL DEMANDS

While performing the duties of this position, the employee is frequently required (50 to 100% of the time) to:

Lifting Requirements

While performing the duties of this position, the employee is required to lift, move, and carry items such as mail, supplies, packages, ladders, cases of paper, soda, or water according to the following frequency:

Lifting and carrying weights exceeding 50 pounds is accomplished with assistance from one or more persons and using appropriate equipment such as carts. Personal protective equipment, such as a back brace, must be worn when needed.

Vision Requirements

Specific vision abilities frequently required (50 to 100% of the time) by this job include close vision, color vision, depth perception, and ability to adjust focus to:

Speaking and Hearing Requirements

Specific speaking and hearing abilities frequently required (50 to 100% of the time) by this job.

SCHEDULE

May be scheduled for morning, afternoon, or evening shifts during the regular workweek and on weekends.

TRAVEL

Some travel may be required.

WORK ENVIRONMENT

The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets. The noise level in the work environment is usually quiet.

REASONABLE ACCOMMODATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job duties, qualifications, work environment, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.