Patient Communication Coordinator in Chino, California at Total Wellness Inc

Our clinic is hiring a Patient Communication Coordinator to be the voice of our team, answering 70–90 calls a day from patients, insurance companies, and providers. If you have the confidence, focus, and communication skills to navigate conversations, solve problems on the fly, and leave a positive impression every time, this role was made for you.

This position operates almost like a call center inside a healthcare setting. You’ll be managing a fast-paced call flow while balancing accuracy, documentation, and top-tier customer service. We're looking for someone who stays calm under pressure, communicates clearly, and thrives on helping people.

• Answer and make 70–90+ calls per day
  
• Assist with appointment scheduling, cancellations, and follow-ups
  
• Respond to insurance and provider inquiries with professionalism
  
• Accurately update and document patient charts
  
• Communicate clearly in both English and Spanish
  
• Collaborate with clinical and admin teams to support patient care

• Hourly Pay: $17.75–$18.00
  
• Bonus Opportunity: May become eligible for a performance-based bonus after probation period, depending on consistency, call quality, and productivity
  
• Schedule: Full-Time | 40 hours per week
  
• Benefits:
  • Medical, Dental, Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off & Holidays
  • Growth opportunities within the organization

• Bilingual – Fluent in English & Spanish (required)
• Previous call center, medical office, or high-volume phone experience preferred
• Exceptional phone etiquette and active listening skills
• Reliable and consistent attendance record
• Strong computer skills and ability to multitask across screens
• Detail-oriented with solid written communication skills
• Positive, solutions-first mindset and team-oriented attitude