Strategic Risk Services Fraud Manager in Gurugram at Accertify, Inc.

Accertify enables commerce by doing one thing extraordinarily well: pinpointing fraud. The company's Predictive Yes Platform helps businesses say yes to more - more good clients, more revenue, and more growth - without getting burned. It's a precise, confident, data-backed yes, made possible by joining signals across the entire client lifecycle through unmatched data volume, layered AI-powered models, and a consortium approach that protects clients from bad actors spotted anywhere in the network while unlocking business with good actors verified anywhere in the network. With more than 10 billion transactions and over $1 trillion in commerce processed in 2025 alone, Accertify delivers the intelligence and precision that fraud and payments teams need to say yes confidently and enable growth. That's the More Yes difference.

The Strategic Risk Services Fraud Manager will oversee the operations of our Strategic Risk Services teams that assist Accertify’ s clients. They will lead and motivate the team of Team leaders to work efficiently and comply with all regulations.

Essential Duties and Responsibilities:

• This role primarily involves leading a team of Associates and Senior Associates.
• This role requires collaborating with various departments and ensuring compliance with regulatory requirements.
• Devising strategies and ensuring their effective implementation to deliver exceptional service while maintaining control over capacity, service levels, and costs.
• Developing strategies to enhance productivity year-on-year and effectively managing the team are crucial aspects of the role.
• Demonstrating strong leadership skills is essential to foster a highly engaged and motivated team dedicated to delivering value to our clients.
• The ability to address complex issues independently and collaborate with internal teams to improve processes and share insights is also required.
• Ensuring compliance with Service Level Agreements (SLAs), continuously reviewing and implementing process enhancements, and upholding high standards of professional service are key responsibilities
• Collaborating with SRS clients to identify new features and functionality for Interceptas, as well as building strong relationships with internal and external stakeholders to exceed expectations, are integral to the role
• Evaluate and implement new technologies and tools to enhance the organization’s fraud prevention capabilities
• Acting as a liaison between external clients and internal departments, such as Account Management, Operations, and Development teams, may be necessary.
• Responsible for all HR and recruiting activities for the team, including interviews, coordination of new hire training as well as day-to-day policies and procedures.

Skills & Qualifications:

Additional Details:

• Training and schedules will be determined based on client needs.
• For the first 6 months, the role will be entirely on-site in the office, then become hybrid (4 days in the office, 1 day working from home) after the 6-month mark. Accertify reserves the right to convert any positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.