Propane Service Coordinator/Dispatcher in Hanover, Pennsylvania at Shipley Energy

Primary Areas of Accountability

• Service Scheduling
• Service Billing
• Parts inventory management
• Emergency Service Dispatch
• Customer Service
• Customer Account Maintenance
• New Account Set up Review

Requirements:

• 3 plus year in the Customer Service / Service Department background
• A valid Driver's License
• Committed to the values of initiative, responsibility, caring relationships
• Excellent computer, written oral, and interpersonal communication skills
• Able and willing to work flexible hours as needed

Responsibility + Expectations

Schedule Service Techs for their Service Areas

1. Efficiently Schedule Techs
2. Prioritize customers service requirements
3. Dispatch daily workorders for Technicians
4. Schedule & document Annual Pump Station Inspections
5. Schedule & document Annual cathodic protection test on Leased UG tanks

Daily work

1. Post the daily work orders for All Service Techs
2. Post Daily/Weekly receipts from Hanover Fill Station
3. Daily/Weekly Banking deposits
4. Update Angus monitors as installed or reset by service techs
5. Maintain the LP Tank Set Schedule & Calendar for Customer Care utilization
6. Respond to S1 Tickets within 24-hrs
7. Enter Purchase Orders for service parts
8. Receive Service Parts into Inventory
9. Update Parts Inventories as needed
10. Review & Code invoices from vendors
11. Call all scheduled customers prior to scheduled workday
12. Work with Customer Care & Commercial Sales Reps to coordinate work orders
13. Communicate with customers to resolve problems & concerns in a courteous, professional, and timely manner.
14. Review “Overall LP Tank Maintenance Report” for billing discrepancies
15. Complete other duties or projects as assigned by Propane Service Manager or Director of Propane

Administrative Tasks

1. Sort mail
2. Order office supplies
3. Upload leak checks, lease agreements, and forms to customer accounts
4. Pull lease agreements for Customer Service