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What is the role of a Director, Supply Chain Operations at Jobgether?

The Director, Supply Chain Operations position at Jobgether is a Full-time or part-time position opportunity in the relevant field.

Where is this Director, Supply Chain Operations job located?

Other / Non-US, New York, 10455, United States

What type of employment is offered for this Director, Supply Chain Operations role?

Full-time or part-time position

What industry does this Director, Supply Chain Operations position belong to?

This role spans multiple industries.

What is the expected salary for this Director, Supply Chain Operations job?

Compensation will be discussed during the hiring process.

Director, Supply Chain Operations job near me in Other / Non-US, New York at Jobgether

Director, Supply Chain Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Supply Chain Operations based in the United States.

This is a high-impact leadership role responsible for the execution engine behind a rapidly scaling healthcare supply chain.
You will oversee the systems, pharmacy network, and fulfillment operations that move prescriptions from order to patient delivery.
The role combines operational leadership, systems thinking, process transformation, and vendor management in a regulated environment.
You will work closely with Product and Engineering to replace manual processes with scalable technology and reliable infrastructure.
Your work will directly influence service levels, fulfillment quality, cost efficiency, compliance, and patient experience.
As a builder and people leader, you will develop multidisciplinary teams while strengthening processes, documentation, and operational resilience.
This is an opportunity to shape a critical function at the intersection of healthcare, technology, pharmacy, and high-growth operations.

Accountabilities

Own Systems & Formulary: Lead the configuration that determines how medication orders flow, including SKU and formulary builds, state-specific routing, product attributes, titration, cadence, pharmacy assignment, and integration health. Establish strong validation practices to ensure configuration accuracy and patient-safe execution.
Lead Network & Fulfillment Operations: Oversee the pharmacy partner network, including relationships, capacity, pricing, sourcing, onboarding, and nationwide coverage, while managing end-to-end fulfillment, exceptions, carrier issues, cold-chain requirements, and returns.
Drive service levels and routing performance: Establish and improve fulfillment SLAs while balancing service quality, operational efficiency, and cost. Redesign exception-management processes to reduce manual backlogs as volumes increase.
Partner with Product and Engineering: Translate operational challenges into clear technical requirements, participate in prioritization and scope decisions, and validate scalable tools for order triage, status visibility, network management, and formulary configuration.
Transform operational processes: Rebuild workflows designed for rapid growth into scalable, repeatable processes spanning order flow, pharmacy operations, Patient Support, credentialing, and related functions without disrupting ongoing operations.
Build operational documentation: Create reliable reference materials covering SKU composition, temperature and handling requirements, workflows, and partner processes so teams can self-serve and escalate only true exceptions.
Own launch and operational readiness: Partner with clinical teams on new products and formulations, driving testing, state coverage, SKU configuration, pharmacy readiness, and launches, including service and regulatory changes.
Support quality and compliance: Work with Quality and Compliance teams to ensure configuration, routing, and fulfillment processes are prepared for audits and inspections, including requirements associated with cGMP and state pharmacy boards.
Lead and develop multidisciplinary teams: Manage leaders and individual contributors across Systems & Formulary, Network Partnerships, Fulfillment Order Issues, and new product rollout. Hire effectively, establish clear ownership, manage performance, and reduce key-person dependency.
Champion automation and continuous improvement: Identify opportunities to automate workflows, strengthen data capture, improve operational visibility, and increase scalability without proportional increases in manual effort.

Requirements

8+ years of experience in operations, fulfillment, systems, pharmacy operations, or a related field, including 4+ years of people leadership with experience managing managers or leads.
Bachelor's degree or equivalent professional experience.
Proven experience leading multidisciplinary teams spanning analytical/systems functions and operational or vendor-facing teams, including hiring, team development, and direct performance management.
Demonstrated success scaling high-volume operations or fulfillment functions through periods of significant growth and increasing complexity.
Strong experience partnering with Product or Engineering on operational technology, including defining requirements, participating in prioritization, making scope tradeoffs, and validating delivered solutions.
A track record of establishing processes, documentation, and repeatable systems in environments where formal infrastructure was limited or underdeveloped.
Experience owning configuration, routing, or order-flow systems where operational errors can have significant customer or patient consequences.
Comfortable working across systems you do not directly control, including order-routing, API, and integration environments.
Proven vendor and network management skills, with the ability to maintain strong partnerships while holding external providers accountable to service levels.
Excellent communication and cross-functional leadership skills, with the ability to collaborate effectively with technical, operational, clinical, financial, and executive stakeholders.
Comfortable working in a fast-moving, relatively flat environment with multiple concurrent priorities and significant ambiguity.
Preferred: Experience with 503A compounding pharmacies or other regulated healthcare environments such as 503B, PBM, mail-order pharmacy, or cGMP operations.
Preferred: Familiarity with pharmacy management systems, order-routing platforms, API integrations, cold-chain or temperature-controlled fulfillment.
Preferred: Lean, Six Sigma, continuous-improvement, audit-readiness, or regulatory inspection experience.

Benefits

Medical, dental, and vision insurance plans.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
Flexible paid time off (PTO).
401(k) retirement plan with company matching.
Life insurance.
Pet insurance.
Additional employee benefits and support programs.
Remote work opportunity within the United States.
A relatively flat organizational environment that encourages autonomy, ownership, collaboration, and employee-driven ideas.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Director, Supply Chain Operations in New York at Jobgether

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