Office Manager in Anderson, South Carolina at David Taylor Heating & Air

Office ManagerDavid Taylor Heating & Air
Anderson, SC
Salary: $55,000–$65,000 annuallyDavid Taylor Heating & Air is seeking an experienced, organized, and dependable Office Manager to lead the day-to-day operations of our Anderson office.This is a key leadership position within our company. We need someone who can keep the office running efficiently, lead and support the customer service and administrative team, maintain accountability, and work closely with operations and company leadership.What You'll Do

Oversee daily office operations and administrative functionsLead, coach, and support office staffHelp manage CSR and dispatch workflows to ensure customers receive timely, professional serviceMonitor incoming calls, scheduling, and customer-service performanceMaintain accountability and ensure office procedures are consistently followedAssist with employee scheduling, training, onboarding, and performance managementHandle escalated customer concerns professionally and work toward appropriate resolutionsMaintain accurate customer, job, and administrative recordsReview reports and help monitor office and operational KPIsEnsure accurate and timely data entryWork closely with service, installation, warehouse, and management teamsAssist with invoices, purchase orders, paperwork, and other administrative processes as neededIdentify opportunities to improve office procedures, communication, and efficiencyHelp create a positive, professional, and accountable office cultureProvide support to company leadership as needed

What We're Looking ForRequired:

Previous office management or administrative leadership experienceExperience supervising and holding employees accountableStrong computer and data-entry skillsExcellent organizational and time-management abilitiesStrong verbal and written communication skillsExcellent customer-service and problem-solving skillsAbility to handle multiple priorities in a fast-paced environmentComfortable reviewing reports and working with business softwareHigh attention to detail and accuracyDependable, professional, and able to take ownership of responsibilities

Highly Preferred:

Previous experience working for an HVAC, plumbing, electrical, home-services, or similar service companyService Titan experienceExperience managing CSRs and/or dispatchersExperience working with technicians and field-service operationsExperience with invoicing, purchase orders, reporting, and administrative processes

Compensation$55,000–$65,000 annually, based on experience and qualifications.Who Will Succeed Here?We're looking for someone who doesn't simply wait to be told what needs to be done. The right Office Manager will recognize problems, take ownership, communicate with the appropriate people, and help keep the entire office organized and moving forward.You should be comfortable leading people, handling difficult customer situations, working with numbers and reports, learning software, and managing several priorities at once.If you're an experienced office leader who enjoys creating organization, developing a team, and helping a growing service company operate more efficiently, we'd like to hear from you.Apply today to join David Taylor Heating & Air in Anderson, SC.