Family Services Supervisor at Harris County – Houston, Texas

Department History Overview

Harris County Resources for Children and Adults was founded in 1966 as the Harris County Child Welfare Board to provide support services for the children taken under the wing of the Texas Department of Family and Protective Services. Fifty years later, Harris County Resources for Children and Adults still provides this support. But the now-county department has expanded services for early prevention, intervention, and adult services.

Vision:

To better the lives of children and adults in Harris County.

Family Services Supervisor Overview:

Under the supervision of the Resource Services Manager, this position is responsible for supervision of Family Navigators, Family Support Coordinators, and the facilitation of the Multidisciplinary Team (MDT) meetings designed to coordinate resources for survivors of child sex trafficking. This role requires collaboration with the Child Sex Trafficking Care Coordination partners to develop and manage a network of programs and services tailored to the needs of survivors and their families.

Duties & Responsibilities:

• Directly supervises and provides ongoing training to Family Navigators and Family Support Coordinators throughout the ongoing stage of care coordination to ensure effective service delivery.

• Provides guidance, direction, and support to the Family Navigators and Family Support Coordinators regarding all their job duties.

• Responsible for personnel matters including but not limited to hiring interviews, monthly individual supervision, performance evaluations, and professional development of staff.

• Works as part of the program leadership, ensuring collaboration among the Crisis Team, the Family Services Team, partners, and families to aid in service planning and development of recommendations for survivor’s continuity of care.

• Ensures compliance of program operations with Care Coordination working protocols and grant requirements.

• Serves as part of the on-call supervisor rotation and training rotation to enhance care coordination. Ensures the program operates within the budget parameters outlined by the grant funding.

• Responsible for tracking monthly internal and quarterly external data reporting for the program.

• Monitors annual Quality Improvement (QI) reviews, chart audits, data reports, and satisfaction measures that demonstrate the effectiveness of services.

• Responsible for developing a list of relevant services useful to families of minor survivors of commercial sexual exploitation, as well as young adult survivors who transition to adulthood.

• Develop, broaden, and maintain relationships with relevant service providers as part of the Family Services team.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

Education:

• Bachelor’s degree in Sociology, Social Work, Behavioral Sciences, Criminal Justice or a closely related field.

Experience:

• Minimum three (3) years of full-time paid work experience working with children in youth-serving agencies such as Department of Family and Protective Services (DFPS), Harris County Resources for Children and Adults, The local Mental Health Authority or a Juvenile Probation Department.

• Minimum two (2) years full-time paid supervisory experience with youth-serving agency such as DFPS, Harris County Resources for Children and Adults, local mental health authority, Juvenile Probation Department.

• Training and experience using a personal computer with a variety of software such as Microsoft Outlook, Microsoft Word, Microsoft Excel, PowerPoint, and Case Management Software

Licensure:

• Reliable transportation with a valid driver’s license (Texas) and auto liability insurance.

• Successful applicant will be required to complete Crisis Prevention Intervention, The Child and Adolescent Needs and Strengths (CANS), Practitioner Training (TBRI) training within 60 days of employment.

Knowledge, Skills & Abilities:

• Knowledge of protective services, child and family development, child management, family systems, and community resources.

• Knowledge of county, state, and federal laws, Texas Family Code, statutes, rules, ordinances, and regulations governing children.

• Knowledge of principles, practices, and techniques of case management and administration, case management documentation, and records management.

• Ability to establish and maintain effective relationships with adolescents, family members, school and government officials, law enforcement, community partners, and the general public.

• Ability to communicate detailed and often sensitive information effectively, both orally and in writing.

• Ability to maintain the highest standards of ethical behavior, exercising honesty and integrity, respect, confidentiality, and fairness in the execution of their official responsibilities.

• Skill in emphasizing, valuing, and dealing successfully with the special capabilities, distinctive cultural histories, and unique needs of people of various socio-economic, ethnic, and cultural backgrounds.

• Must be self-disciplined and work independently.

• Ability to work as a team member to coordinate and manage multiple projects and prioritize multiple tasks and demands.

Position Type, and Typical Hours of Work:

• Full-time | Grant-funded

• Monday -- Friday 8 am - 5 pm

Salary:

• $51,188.80--$58,156.80 (Annually) (Annually)

• Based on 26 Pay Periods

Location:

• 6300 Chimney Rock Rd, Houston, TX 77081

Employment is contingent upon passing a background check and drug screen.