Slime Experience Ambassador at Sloomoo Institute LLC – Houston, Texas

About Sloomoo Institute:

Sloomoo Institute is a rapidly growing interactive experience based on play, #satisfying through handmade slime, tapping into the senses, and ASMR. We are an art-inspired, immersive haven of color, design, and joy. Launched in 2019, Sloomoo Institute now has 5 locations and has been an enormous success, attracting over 1 million guests and billions of media impressions. Our fifth location opened in LA, September 2024, and is already exceeding all expectations. With more domestic and international growth on the near horizon, the future is very bright. Even more, slime play is known to support stress relief as much as it does your imagination! Driven by a mission to provide a reprieve from the chaos of the world and screen addiction, the brand has close ties to mental health non-profits and a dedication to inclusion as well as supporting neurodiversity through our experience and our workforce.

Position Summary

The Slimetender is the most critical role to the venue and plays a leading role in the daily operation and management of Sloomoo Institute creating an inclusive culture and a warm welcome for our guests, volunteers, and team members. As a slimetender you will be trained on multiple stations and will “own” each station as necessary. You will bring a positive and empowering attitude to the team, and your motivating approach will ensure delivery to a high standard across the site. You will be able to work with a diverse group of slimetenders and demonstrate leadership, flexibility, and a proactive and diplomatic approach to problem-solving and the overall guest experience.

Responsibilities:

• Ensure the policies & procedures of each experience is operating to standard, enabling guests to move efficiently through each experience and have a GREAT time while doing so.
• Scan and redeem tickets within the experience, keeping account for room capacity and guest flow.
• Enthusiastically host & operate various attractions within Sloomoo Institute, including games, experiences, photo ops, and challenges, all while serving as a personable, approachable, positive personality for all guests at all times.
• Occasional upkeep/cleaning of experience-specific props attractions in alignment with design team specifications, reporting any deficiencies to relevant managers.
• Provide world class guest service to our guests, facilitating guest feedback and concerns to management as necessary.
• Maintain brand integrity throughout the experience as well as outside Sloomoo.
• Identify, report, and log any damage or repairs.
• Ability to work a consistent schedule including weekends, evenings, and holidays.
• Delivering high-level experiences by engaging with guests.
• Being an ambassador of the Sloomoo Brand throughout the site.
• Ensure that safety is the top priority at the institute.
• Always smiling and delivering excellent guest service at all times.
• Support team members as necessary.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• At least 6+ months of previous professional experience in the guest service, entertainment/events, theme park, hotel, amusement park or hospitality industry preferred.
• High energy, bubbly, people-loving personality.
• Passionate about working with families/children.
• Ability and/or comfort to work in large-group environments with multiple staff and up to several dozen guests at a time.
• Great guest service attitude.
• Ability to handle difficult situations.
• Enjoys working with families/children.
• Strong attention to detail.

Inclusivity Commitment:

Sloomoo Institute is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative, and successful. Sloomoo Institute does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.