Technical Support Spec II in Brownwood, Texas at Hendrick Medical Center

JOB SUMMARY

• Technical Support Specialist II is to oversee and maintain computer hardware and software systems. Specialist aid in resolving technical issues concerning client’s daily operation or software infrastructure. A Technical Support Specialist II will also support computer software integration by diagnosing and troubleshooting common problems.

JOB REQUIREMENTS

• Minimum Education

• High School Diploma or GED

• Minimum Work Experience

• None

• Required Licenses/Certifications

• N/A

• Required Skills, Knowledge, and Abilities

• Written and oral communication skills

• Ability to use critical thinking skills to analyze and solve problems

• Ability to manage multiple deadlines and tasks

• Ability to work successfully in a team environment

• Occasional night, weekend, and holiday work

• Occasional off-campus and overnight travel for site visits and training

• Customer service or helpdesk experience helpful

• Familiar with Microsoft Office products including Excel, Word, and PowerPoint

• Meets all criteria of Tech I

• Develop and create documentation and support materials

• Escalate application issues to appropriate IT personnel and provide appropriate documentation of troubleshooting steps

• Develop and edit customer and technical support knowledge base documentation

• Monthly Technology Report

• Manage projects as assigned

• Extensive knowledge of hardware deployments, installations and troubleshooting

• Software installation and troubleshooting (OS, IE, Java, etc)

• Knowledge of Microsoft operating system (Windows 7/10/ltsb, etc)

• Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).

• Assist with Computer, thin client, laptop, iPad, tablets and printer deployment and imaging.

• Knowledge of mobile tracking software (unlocking devices in Absolute)

• Designated Driver

• Yes

• OSHA Category

• 3-Low Risk