Customer Accounts Manager-Aarons in Lanse, Michigan at Smith Group

Basic Function:
Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.

Reporting:
Reports directly to the General Manager

Supervises:
Manager Trainee

Primary Responsibilities:

• The acquisition and maintenance of customers
• Monitor and recommend payment frequency changes to the General Manager
• Immediate contact of all customers who have not renewed their lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Document all customer promises and update customer information in the store computer system
• Monitor the accuracy of customer classifications according to customer payment history and habits
• Payment frequency changes to General Manager based on customer payment history
• Maintain updated accurate customer information
• Clean and certify merchandise in the Certification Zone for all items personally returned
• Complete and maintain weekly truck maintenance sheet and route sheets daily
• Supervise, develop and schedule the activities of Accounts Advisers
• Recommend the use of extensions and rebuilds to the General Manager for endorsement
• Confirm customer identification, collect money and obtain customers' signature on lease agreements CAM is second up on this process
• First up to help set and achieve renewal goals
• Update goal board daily
• Facilitate non-renewal returns authorized by GM
• Review and close lease agreements with customers as 2nd up
• Other tasks as assigned by management

Position Requires:

• Position routinely requires lifting, loading and “dollying” merchandise 50 – 300 pounds
• All skills necessary to effectively perform all functions in the store
• Ability to work well in high stress multitasking situations
• Good communication and interpersonal relationship skills
• Strong telephone etiquette and skills
• Good organizational skills
• Professional appearance
• Good driving skills
  

Pre-employment:
Satisfactory MVR (driving record0, D.O.T. physical and drug screen, criminal background investigation with job performance reference check and required testing.

Dress Code:
Male – Aaron's approved logo shirt and khaki type work pants and Aaron's nametag. No denim pants allowed. Leather shoes with socks that are appropriate for business casual dress; in good repair, clean and polished.
Female – Aaron's approved logo shirt with slacks, capris, or pants and Aaron's nametag. Dress or skirt required if not in Aaron's apparel. Sandals with a heel are permitted; no beach style flip-flops or flat soled thong sandals.