Cash Application Specialist in Boston, Massachusetts at NWN

• Accurately and timely apply customer payments and denials through manual and electronic posting methods.
• Process and reconcile transactions across multiple subsidiaries and business entities.
• Review, validate, and correct credits applied within the billing system.
• Download, post, and reconcile remittance files from various payment sources.
• Process and reconcile credit card and debit card transactions.
• Post complex account adjustments and prepare journal entries in accordance with remittance documentation.
• Perform daily reconciliation of all posted cash activity and account balances.
• Research, resolve, and follow up on payment discrepancies, short pays, and overpayments.
• Analyze payment trends and transaction data to identify and resolve posting issues.
• Maintain established productivity, accuracy, and service-level standards.
• Partner closely with Billing, Collections, and other Finance teams to resolve account issues.
• Support continuous improvement initiatives and ensure compliance with internal controls and financial policies.
• Assist with month-end closing activities related to cash application and accounts receivable.
• Support system testing, process documentation, and workflow improvements.
• Provide cross-functional support for Accounts Receivable and Accounts Payable activities as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.

• High School Diploma or GED required.
• Equivalent combination of education, training, and relevant work experience will be considered.
• 1-3 years Cash Applications experience Required
• Experience posting payments, reconciling accounts, and resolving payment issues.
• Experience using accounting, billing, or ERP systems; NetSuite experience preferred.
• Strong Microsoft Excel skills and experience working with financial data.
• Experience working in a fast-paced environment and collaborating with Billing, Collections, and other teams; Salesforce and additional AR/AP experience preferred.
• Knowledge of cash application, accounts receivable, and payment reconciliation processes. (17 proficiency)
• Strong analytical and problem-solving skills with the ability to investigate payment variances. (17 proficiency)
• Proficiency in Microsoft Excel, Word, and Outlook. (17 proficiency)
• Ability to interpret remittance data and apply payments accurately. (17 proficiency)
• Strong attention to detail and commitment to accuracy. (17 proficiency)
• Effective verbal and written communication skills. (17 proficiency)
• Strong interpersonal skills with the ability to collaborate across departments. (17 proficiency)
• Ability to manage multiple priorities in a fast-paced environment. (17 proficiency)
• High level of integrity, confidentiality, and professional conduct. (17 proficiency)
• Ability to work independently while contributing effectively within a team environment. (17 proficiency)

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel - Yes