Supervisor, Partner & Resident Support in Denver, Colorado at Housing Connector

Supervisor, Partner & Resident Support

This is a full-time, hybrid role based in the Austin, Denver or Seattle metro area. Employees are expected to work in person from their local Housing Connector office one day per week.

About Housing Connector

Housing Connector is a tech-for-good nonprofit transforming how communities use the private housing market to address homelessness. We partner with property owners and managers to reduce barriers that prevent people from accessing housing, while providing the financial and resident support that gives housing providers confidence to open more homes to people who need them.

Our model brings together property partners, community organizations, government, philanthropy, and technology to create simpler, more scalable pathways to housing. What started in Seattle in 2019 has grown into a multi-market organization with an ambitious vision: to deliver simple and scalable solutions until every person has a home.

Position Summary

Housing Connector is seeking a Supervisor, Partner & Resident Support to provide frontline leadership to a team supporting residents, property partners, and community partners across our markets.

This is a working Supervisor role that combines people leadership with direct customer support. The Supervisor leads an assigned team while maintaining an active ticket workload and is responsible for day-to-day team performance, workload and coverage, service quality, coaching, and employee development.

Working closely with the Director of Customer Support, the Supervisor helps address performance concerns, supports hiring and onboarding, and identifies opportunities to improve how the team works.

What You'll Do

Lead and Develop the Team

Provide day-to-day leadership for an assigned team of Partner & Resident Support employees and/or contractors. Hold regular 1:1s, set clear expectations, and provide ongoing coaching, feedback, and development support. Address performance concerns early through clear expectations, coaching, follow-up, and documentation, partnering with the Director on more significant or persistent concerns. Provide input and documentation to support formal mid-year and year-end performance reviews. Participate in hiring and support the onboarding and training of new team members. Build an inclusive, collaborative, and accountable team environment where employees understand expectations and feel supported in their work.