Field Technician Supervisor in Irvine, California at Quest International

Quest International – Irvine, CA

Location: Irvine, CA – 100% onsite
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay: $35.10–$43.27 per hour
Employment: Full-time, temp-to-hire

Quest International is looking for an experienced Field Technician Supervisor to help manage daily field service operations.

This position is responsible for technician scheduling, dispatch, workload management, customer escalations, and overall service performance.

We are looking for someone who understands field service and has experience supporting or supervising technicians working at customer locations.

• Manage technician schedules and daily assignments
• Coordinate dispatch and routing
• Adjust schedules based on customer and technician needs
• Monitor open service calls and service backlog
• Help resolve customer and technician escalations
• Track technician workload and service performance
• Support and coach field service and dispatch staff
• Maintain accurate service and operational records
• Help improve scheduling, response times, and technician productivity

• Previous hands-on field service or technical repair experience
• At least 3 years of leadership experience in field service, dispatch, scheduling, or service operations
• Experience managing technician schedules and work assignments
• Experience supporting mobile or field-based technicians
• Experience handling customer or service escalations
• Experience using dispatch, CRM, ticketing, or field service systems
• Strong organization and communication skills
• Able to work onsite in Irvine Monday through Friday
• Compensation expectations within the $35.10–$43.27 per hour range

Experience with any of the following is a plus:

• Medical equipment
• Technical repair
• Equipment installation
• Professional A/V
• Electro-mechanical equipment
• Multi-territory field service
• Dispatch and routing
• Operational reporting
• Technician utilization and scheduling

This is not an IT helpdesk or traditional call-center supervisor position.

We are looking for someone with real field-service experience and experience managing technician scheduling, dispatch, routing, and service operations.

Quest International is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, experience, and business needs.