Customer Service Account Analyst in Cincinnati, Ohio at Sun Chemical Corporation

Customer Service Account Analyst

Cincinnati, OH, US, 45232
Primary Location: Cincinnati
Location:

Cincinnati, OH, US, 45232

Remote or On-Site: Remote
Req ID #: 6431
Pay Ranges: $48,000 - $52,000

ABOUT THE ORGANIZATION

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Work location: REMOTE

Work Schedule: Monday - Friday, 10 am to 7 pm Eastern Standard Time

The Customer Account Analyst (CAA) for the North America Customer Services group is responsible for all functions relating to the servicing of customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed.

ESSENTIAL JOB FUNCTIONS:

Manage a portfolio of customer accounts

Enter orders in an effective and precise manner

Recognize appropriate situations for escalation

Actively communicate with the customer on order changes, future orders, and other non-order related requests.

Develop strong relationships with customers, as well as the sales team and other functional areas within Sun Chemical

Establish and complete contacts from various channels (email, phone, chat)

Identify potential issues and work to resolve them proactively

Follow established processes to manage exceptions

Monitor customer open orders and shipments, as well as other relevant data

REQUIRED EDUCATION AND EXPERIENCE:

2-3 years’ experience in a business-to-business environment with a proven track record of servicing internal and external customers

Customer-focused with strong interpersonal skills

Must be able to use critical thinking skills to help solve problems or generate new ideas

Ability to prioritize customer demands and manage multiple requests with attention to detail

Excellent level of proficiency in business communication, including strong verbal and written communication skills required

Some experience with SAP or other ERP system preferred

Proficient Microsoft Office skills (Word, Excel, Outlook)

High School Diploma/GED required.

BENEFITS

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical. #ID23