Can I apply directly for this job on this page?

Yes, you can begin your application on this page using a quick form. You'll then be redirected to the employer's career site to complete the full application process.

What is the role of a Subscriber Manager at Flow?

The Subscriber Manager position at Flow is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Subscriber Manager job located?

Miami, Florida, 33122, United States

What type of employment is offered for this Subscriber Manager role?

Full-time or part-time position

What is the expected salary for this Subscriber Manager job?

Compensation will be discussed during the hiring process.

Subscriber Manager job near me in Miami, Florida at Flow

Subscriber Manager

About the Company

At Flow, were reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. Were building a new kind of living experience: one thats flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, were creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

Flow is seeking a Subscriber Manager to own the subscriber experience across customer support, retention initiatives, community engagement, and subscription operations. This person will serve as the primary liaison between The Flow Trip community and internal teams, using customer insights, analytics, and creative problem-solving to improve subscriber growth, retention, and overall experience.

Responsibilities

Create and manage a consistent monthly subscriber communication schedule with updates, key dates, and new offers/initiatives while maintaining the Flow Trip tone and voice
Serve as the primary point of contact and first responder for all customer service inquiries related to standard operations, transitional questions, fulfillment for subscribers and non-subscribers, shipping, and related support needs while maintaining the brand tone and voice
Act as the liaison between the Flow Trip community and the Studio Team, communicating trends and feedback related to the magazine experience
Strategize on subscription management improvements, research customer experience enhancements, develop subscriber incentives, and track subscription growth and retention
Serve as the point of contact for entrants and winners of the annual Flow Photo Contest
Identify and help resolve backend issues while partnering with the web team to support a seamless customer experience across platforms including WooCommerce, Shopify, MailChimp, AwardForce, and related systems
Troubleshoot technical issues by navigating various platforms, identifying problems, and collaborating with internal and external partners to support resolution
Collaborate across departments to ensure alignment and support larger projects, initiatives, and business goals
Update the website to reflect accurate communication, timelines, and information related to The Flow Trip, while maintaining and updating product listings as the customer experience evolves and improves

Ideal Background

1–3 years of experience in customer service and community engagement; experience with creative brands preferred. Magazine or editorial experience is a plus.
Bachelor’s degree in a related field or equivalent experience
Ability to maintain brand tone and voice across all communication channels
Highly organized, self-driven, and empathetic, with strong communication skills and a service mindset
Tech-savvy with knowledge of e-commerce platforms and the ability to quickly learn and navigate subscriber and content management systems such as Shopify, WooCommerce, Mailchimp, and Substack
Experience analyzing trends using Excel and Google Workspace, and translating insights into community initiatives and communications
Solid working knowledge of Google Workspace and tools such as Typeform and Google Sheets for community management, reporting, and operations

Benefits

Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)

Paid time off and 13 paid holidays

401(k) retirement plan

Healthcare and Dependent Care Flexible Spending Accounts (FSAs)

Access to HSA-compatible plans

Pre-tax commuter benefits

Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

Subscriber Manager in Miami, Florida at Flow

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position

Similar Jobs In Miami, Florida

Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade

Inside Sales Representative

Sales and Service Associate

Account Services Representative

Customer Service Representative