Customer Success Manager in Birmingham, Alabama at Daxko
NewEmployment Type: Full-Time
Daxko
Birmingham, Alabama, United States
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Job Description
Customer Success Managers at Daxko own the relationship between our company and the organizations we serve. You guide customers from onboarding through long-term growth, helping them connect Daxko's products to the goals that matter most to their communities. This is a consultative, relationship-first role where your work shows up directly in customer outcomes, retention, and satisfaction.
What you'll do:
- Own a portfolio of customer relationships, serving as the primary point of contact from implementation through renewal and expansion
- Lead regular check-ins and business reviews that keep customers aligned on their goals and confident in their progress with Daxko
- Monitor customer health using data like NPS scores, product adoption rates, and engagement signals, then take early action when accounts need attention
- Lead product training sessions and share best practices that help customers get more value from what they already have
- Support subscription renewals and surface natural opportunities for customers to expand their use of Daxko solutions
- Partner with Sales, Service, and Product teams to advocate for your customers and resolve challenges that cross team lines
- Bring customer feedback into internal conversations to help shape product improvements and business strategy
What you'll bring:
- 4+ years in a customer-facing role such as customer success, account management, professional services, or support
- Strong communication and relationship-building skills, with the ability to listen well, explain clearly, and build trust over time
- A consultative approach to problem-solving, with comfort using data to identify trends and make recommendations
- The ability to learn technical products quickly and speak to them confidently with customers
- Strong organizational skills and the ability to manage multiple accounts and priorities at once
- Experience with CRM or customer success platforms such as Salesforce or Gainsight
- Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent experience
Nice to have:
- Familiarity with Daxko products such as Daxko Operations, Club Automation, Zen Planner, Spectrum, ReClique Core, or Motionsoft
- Experience in the fitness, wellness, or SaaS industry
- Background working with customer success metrics, retention strategies, or churn risk management
Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.
We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.
Some of our favorites include:
🏝 Flexible paid time off
⚕️ Affordable health, dental, and vision insurance options
💪 Monthly fitness reimbursement
🤑 401(k) matching
🍼 New-Parent Paid Leave
👖 Casual work environments
🏡 Flexible work - remote & hybrid
All your information will be kept confidential according to EEO guidelines.
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Job Location
Birmingham, Alabama, United States
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