Can I apply directly for this job on this page?

Yes, you can begin your application on this page using a quick form. You'll then be redirected to the employer's career site to complete the full application process.

What is the role of a Customer Success Manager at Daxko?

The Customer Success Manager position at Daxko is a Full-Time opportunity in the relevant field.

Where is this Customer Success Manager job located?

Birmingham, Alabama, United States

What industry does this Customer Success Manager position belong to?

This role spans multiple industries.

What is the expected salary for this Customer Success Manager job?

Compensation will be discussed during the hiring process.

Customer Success Manager job near me in Birmingham, Alabama at Daxko

Customer Success Managers at Daxko own the relationship between our company and the organizations we serve. You guide customers from onboarding through long-term growth, helping them connect Daxko's products to the goals that matter most to their communities. This is a consultative, relationship-first role where your work shows up directly in customer outcomes, retention, and satisfaction.

What you'll do:

Own a portfolio of customer relationships, serving as the primary point of contact from implementation through renewal and expansion
Lead regular check-ins and business reviews that keep customers aligned on their goals and confident in their progress with Daxko
Monitor customer health using data like NPS scores, product adoption rates, and engagement signals, then take early action when accounts need attention
Lead product training sessions and share best practices that help customers get more value from what they already have
Support subscription renewals and surface natural opportunities for customers to expand their use of Daxko solutions
Partner with Sales, Service, and Product teams to advocate for your customers and resolve challenges that cross team lines
Bring customer feedback into internal conversations to help shape product improvements and business strategy

What you'll bring:

4+ years in a customer-facing role such as customer success, account management, professional services, or support
Strong communication and relationship-building skills, with the ability to listen well, explain clearly, and build trust over time
A consultative approach to problem-solving, with comfort using data to identify trends and make recommendations
The ability to learn technical products quickly and speak to them confidently with customers
Strong organizational skills and the ability to manage multiple accounts and priorities at once
Experience with CRM or customer success platforms such as Salesforce or Gainsight
Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent experience

Nice to have:

Familiarity with Daxko products such as Daxko Operations, Club Automation, Zen Planner, Spectrum, ReClique Core, or Motionsoft
Experience in the fitness, wellness, or SaaS industry
Background working with customer success metrics, retention strategies, or churn risk management

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.

Some of our favorites include:

🏝 Flexible paid time off

⚕️ Affordable health, dental, and vision insurance options

💪 Monthly fitness reimbursement

🤑 401(k) matching

🍼 New-Parent Paid Leave

👖 Casual work environments

🏡 Flexible work - remote & hybrid

All your information will be kept confidential according to EEO guidelines.

#LI-DNP

Customer Success Manager in Birmingham, Alabama at Daxko

Explore Related Opportunities

Job Description

Scan to Apply

Job Location

Frequently asked questions about this position

Similar Jobs In Birmingham, Alabama

Customer Service Agent

Insurance Sales Representative

Guest Experience Coordinator-PT

GGC Retail Team Member

Home Comfort Advisor