Account Logistics Coordinator in Charlotte, North Carolina at Life Couriers

At Life Couriers, we deeply understand and care about life‘s critical moments – to save lives. We are here to deliver the world‘s most time-critical diagnostics and therapies. Wherever logistics can make the biggest difference to a patient‘s life, you‘ll find us first. We aim to be the world‘s foremost group of life sciences logistics experts and we are committed to constantly pushing ourselves and the market towards new solutions for the benefit of patients. Life Couriers offers customized supply chain solutions by integrating specialized logistics services, providing a seamless customer experience.At Life Couriers, our culture is guided by our C.A.R.E. values:

• Customer Excellence – We provide customers with a patient-focused experience, ensuring every delivery supports critical moments in patient care.
• Accountability – We own our actions, conduct, and performance. We learn from our mistakes and are dedicated solution finders, driving the business forward with a patient-first quality emphasis.
• Respect – Our employees are the heart of our success. We are approachable, open, and honest with each other and work collaboratively to achieve shared goals.
• Enthusiasm – We promote a culture of engagement in what we do. We work hard but also value teamwork, knowing it will drive our future growth and help deliver outstanding patient-focused logistics solutions.

An Account Logistics Coordinator is an essential role that helps a company get their product into the consumers’ hands in a timely manner. Their responsibilities include overseeing aspects of dispatching, warehouse operations, and providing excellent customer service to our customers.

Responsibilities:

• Coordinating transportation providers to ensure prompt and proper movement of shipments.
• Responding to customer inquiries and referring clients to the proper channels.
• Reviewing purchase orders and shipping documents to ensure accuracy.
• Notify clients well in advance of potential late deliveries.
• Building Routes and Recurring Orders in TMS.
• Making special shipping arrangements as necessary.
• Tracking and fixing shipping errors.
• Ensuring that the quality of all services provided meets the required standards.
• Developing processes that make the supply chain more efficient and organized.
• Monitor driver electronic logs, driver scorecards, and E-log hardware.
• Cover routes if needed.
• Other responsibilities as assigned by management.

Schedule:

This position follows a rotating schedule designed to support extended operating hours and shared team coverage.

• Sunday: Off
• Every other Monday: Off
• Every other Saturday: Off
• Tuesday through Friday: Rotating shifts between 8:00 AM and 12:00 AM (midnight)

Logistics Coordinator rotate between:

• Early Shift: Approximately 8:00 AM – 5:00 PM for two consecutive weeks
• Late Shift: Approximately 3:00 PM – 12:00 AM for the following two consecutive weeks

The early/late shift rotation repeats on an ongoing basis to ensure coverage across operating hours. Shift times may vary slightly based on business needs. Flexibility in availability is essential, as adjustments may be required to meet operational demands. Further information will be discussed during the interviewing process.

Compensation:

$45K - $50K Annually

Skills Required:

• Intermediate proficiency in Microsoft Suite applications.
• Excellent communication skills to collaborate with others under any type of condition.
• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel.
• Knowledge of computers for scheduling and other dispatching duties.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Able to work under stress in a fast-paced work environment.

Travel & Work Conditions:

• Occasionally lift up to 50 pounds.
• Work on site at customer's work location.
• Primarily sedentary.
• Possible exposure to extreme hot or cold weather elements when outside or driving.

Education and Experience:

• At least 21 years of age.
• High school diploma, GED, or equivalent required; higher levels of education are also acceptable.
• 2+ years of experience in an administrative role required.
• 2+ years of customer service experience required.
• Has a valid driver's license with no more than 2 moving violations or at fault accidents in the previous 3 years.

Work Authorization:

• Must be authorized to work in the United States without any type of work authorization or work sponsorship now or in the future.

Safety Sensitive Position:

• No.

What we offer:

• Weekly pay
• Medical, Dental, Vision Insurance are available to employee on the first of the following month after hire
• 401(k) with match
• Short- & Long-Term Disability
• Employee Assistance Program
• Company paid and optional Life Insurance
• Optional Hospital, Critical Illness, and Accident Indemnity Insurance
• Paid Time Off & Sick Pay
• Advancement opportunities in a fast-growing organization

Life Couriers is committed to a diverse and inclusive workplace. Life Couriers is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.