Housekeeping Supervisor - Centennial Plaza Gulfport in Gulfport, Mississippi at Centennial Plaza

The Housekeeping Supervisor oversees the daily operations of the housekeeping department for vacation rental, condo, and VRBO properties. This position is responsible for ensuring all units meet company cleanliness standards, coordinating turnover schedules, inspecting completed units, managing housekeeping staff, and maintaining exceptional guest satisfaction.

• Supervise and coordinate the daily activities of housekeeping staff.
• Assign cleaning schedules and turnover responsibilities based on occupancy and guest arrival/departure times.
• Conduct inspections of guest units to ensure cleanliness, presentation, and readiness for arrivals.
• Train, coach, and develop housekeeping team members on company standards and procedures.
• Monitor employee performance and provide corrective coaching when necessary.
• Assist with recruitment, onboarding, scheduling, and timekeeping for housekeeping staff.
• Ensure adequate staffing levels to meet operational demands.
• Maintain inventory of linens, towels, cleaning supplies, and guest amenities.
• Order supplies as needed and monitor departmental expenses.
• Respond promptly to guest requests, complaints, and service recovery situations related to housekeeping.
• Identify and report maintenance issues, safety concerns, or property damage.
• Coordinate with maintenance and property management teams to ensure units remain guest-ready.
• Assist with cleaning and turnover duties during peak occupancy periods or staffing shortages.
• Ensure compliance with company policies, safety procedures, and cleanliness standards.
• Perform regular quality assurance inspections and implement continuous improvement initiatives.

• High school diploma or equivalent required.
• Previous housekeeping experience required; supervisory experience preferred.
• Experience in hotels, resorts, condominiums, vacation rentals, Airbnb, or VRBO properties preferred.
• Strong leadership, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficient in scheduling, inventory management, and basic computer applications.
• Reliable transportation and ability to travel between properties if required.

• Ability to stand, walk, bend, stoop, lift, and carry up to 40 pounds.
• Ability to inspect units thoroughly, including stairs and outdoor areas.
• Ability to work flexible schedules, including weekends and holidays.

• Ensure all units consistently meet or exceed company cleanliness and quality standards.
• Maintain efficient turnover operations to support occupancy goals.
• Promote a positive, productive, and professional work environment.
• Achieve guest satisfaction targets related to cleanliness and property presentation.
• Minimize housekeeping-related guest complaints through proactive quality control.