Core Operations Officer in Itasca, Illinois at ITASCA BANK & TRUST Company

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

The Core Banking Officer is responsible for the administration, maintenance, optimization, and support of the Bank's core processing system and related ancillary applications. This position serves as the primary liaison between business units, technology personnel, and core service providers to ensure the system effectively supports operational, customer, regulatory, and strategic objectives. The Core Banking Officer serves as a key resource for system functionality, process improvement, product implementation, vendor coordination, and user support.

Essential Functions

Core Administration & Platform Management

Manage the Bank’s deposit account opening platform, ensuring effective administration, security, functionality, and alignment with business objectives, policies, and regulatory requirements.

Oversee user access and role management, including the addition, modification, and removal of internal users, ensuring appropriate segregation of duties and adherence to established security controls.

Coordinate with department management to review, develop, and maintain product specifications, deposit rates, transaction codes, relationships, and other system configurations. Ensure timely and accurate implementation of approved changes.

Manage the design, development, maintenance, and optimization of consumer and commercial deposit account opening forms and disclosures, workflows, and processes to improve operational efficiency, accuracy, compliance, and customer experience.

Coordinate with and support activities with core banking and technology vendors, including the initiation, prioritization, tracking, and resolution of system issues, enhancements, change requests, and complex troubleshooting matters.

Establish, maintain, and enhance procedures related to deposit systems and processes.

Serve as a subject-matter expert and key resource for internal departments for deposit account systems, workflows, reporting, and related operational processes.

Monitor operational risks and control effectiveness within assigned areas and proactively implement corrective actions and process improvements.

Support strategic initiatives, system implementations, conversions, upgrades, and other projects affecting deposit operations, account opening, reporting, or document management.

Reporting, Data & Document Administration

Provide leadership and oversight for the development, maintenance, and delivery of advanced reporting solutions supporting operational management, senior management, compliance and Board reporting requirements.

Oversee and create, maintain, and perform quality control of forms and templates, ensuring calculations, functionality, formatting, and supporting documentation operate accurately and comply with Bank policies and regulatory requirements.

Manage and configure document management systems, including document storage, retrieval, access, retention, and disposition, in accordance with Bank policies, legal requirements, and records-management standards.

Partner with departments including Retail, Operations, IT and Compliance to identify reporting and documentation needs and deliver effective solutions.

Establish and maintain documentation, procedures, and governance standards for critical reports, forms, workflows, and system configurations to support continuity, auditability, and operational resilience.

Competencies

Problem Solving/Analysis

Project Management

Technical Capacity

Communication Proficiency

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time exempt position, hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Required Education and Experience

Minimum 10 years of Bank operations experience with progressive responsibilities

Minimum 5 years of experience optimizing platform configurations and designing workflows

High School Diploma or GED equivalent

Demonstrated experience with core implementations

Demonstrated experience performing core system and perimeter maintenance

Demonstrated ability to make decisions

Ability to manage multiple priorities

Strong analytical skills

Strong critical thinking skills

Effective communication and interpersonal skills

Preferred Education and Experience

Proficient Microsoft Office applications skills (Word, Excel, and Power Point)

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.