Business Manager- Mission Critical in Boston, Massachusetts at Shawmut Design and Construction

At Shawmut Design and Construction, we take pride in the culture we’ve built as a 100% employee-owned company—one that’s been recognized with more than 100 Best Place to Work awards. We’ve been honored as a National Fortune Best Workplace, a Fortune Best Workplace for Women, Millennials, and Parents, and one of America’s Best Employers by Forbes—along with numerous regional recognitions across our 15 offices nationwide.

Here’s a glimpse into what we offer:

• Health, Dental, and Vision Insurance.
• Employee Stock Ownership Plan (ESOP) – Be an employee-owner!
• 401(K) with Company Match – Receive a company match up to 4% of your eligible pay.
• Generous Paid Time Off – vacation and sick time, 12 holidays, summer Fridays, and a yearly volunteer day.
• The Extras – Cell phone, laptop, tuition reimbursement, pet insurance, financial planning services, and more.

*Please note: this position works out of our Boston office, with the option to work from home 2x per week.

Shawmut’s Mission Critical business is growing rapidly as we deliver complex, fast-paced projects for leading clients nationwide. The Business Manager – Mission Critical will serve as a trusted operational partner to the Head of Mission Critical and leadership team, translating business priorities into coordinated action.

• Partner with leadership on staffing plans, hiring needs, employee assignments, project starts and completions, and workforce transitions.
• Maintain visibility into employee deployment and proactively identify upcoming needs, conflicts, gaps, and risks.
• Coordinate with Talent Acquisition, Human Resources, Operations, and project leadership to support staffing decisions and successful employee transitions.

• Lead onboarding and acclimation for new employees, coordinating communications, administrative requirements, resources, travel, and project deployment.
• Manage employee travel, lodging, relocation, and mobilization logistics while balancing project needs, employee experience, and cost.
• Serve as a resource and escalation point for questions involving travel, expenses, timecards, relocation, and company processes.

• Develop, document, and continuously improve processes for onboarding, travel, relocation, deployment, project transitions, and other recurring activities.
• Identify operational gaps and implement solutions that improve consistency, efficiency, communication, and the employee experience.
• Create scalable workflows, tools, and accountability measures, maintaining ownership of issues through resolution.

• Maintain trackers, dashboards, and reporting related to staffing, hiring, pursuits, projects, and employee deployment.
• Provide leadership with clear visibility into upcoming needs, trends, conflicts, and execution risks.
• Support annual and quarterly planning, goal setting, progress tracking, briefing materials, and risk-mitigation plans.

• Coordinate weekly business reviews, leadership meetings, and quarterly planning sessions, including agendas, pre-reads, materials, and follow-up.
• Support leadership calendars, meetings, travel, presentations, announcements, and team communications.
• Document decisions and track commitments and action items to promote accountability and alignment.

• Serve as a trusted advisor to Mission Critical leadership and a key liaison with internal business partners.
• Lead special projects and strategic initiatives by defining scope, coordinating resources, tracking progress, and driving work through completion.
• Serve as a primary operational contact for project teams, coordinating administrative, logistical, equipment, and employee needs.

• Five or more years of experience in construction, business operations, project coordination, or a related field; Mission Critical or data center experience is preferred.
• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Demonstrated ability to support senior leaders and coordinate complex work across multiple teams, functions, and locations.
• Strong organizational, project-management, communication, and problem-solving skills, with the ability to anticipate needs and manage competing priorities.
• Proficiency with Microsoft Office and business reporting tools, with the willingness to travel to project locations as needed.