Soteria House Services Manager in Burlington, Vermont at Pathways Vermont

Soteria House Services Manager

The Company: Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health services. Soteria House Services Manager supports a hospitalization prevention residence for individuals experiencing an early episode of psychosis/extreme state/non-consensus reality who wish to avoid or minimize their exposure to medications. Soteria House operates as a Therapeutic Community Residence (TCR). Services are funded by the Vermont Department of Mental Health (DMH) and TCR compliance is overseen by the Department of Aging and Independent Living (DAIL).

The Role: Soteria House will be Co-Managed by one Operations Manager and one Services Manager. Co-Managers will be jointly responsible for systems-level leadership, operation design, & strategic coordination; while also participating in direct peer support as per the program’s philosophy. Co-directors will participate in management of all aspects of program administration and operation, assisting each other as necessary.

The Services Manager is particularly focused on program administration related to internal systems and staffing - providing program-wide leadership in the establishment and implementation of policies, protocols & best practices. The Services Manager will organize implementation of service courses and staff systems, with a particular focus on: nursing/medication; HR & training; budget enforcement; staffing; and house (“physical plant”) maintenance. Co-Managers are responsible for ensuring excellent, consistent, and equitable services that meet program goals, funding requirements, and agency expectations.

Available Positions: 1

Location: In Person (Burlington, Vermont)

Schedule: Full time, exempt salaried employee (35-40 hours per week, not to exceed 40 hours)

Supervisor: Alternative Mental Health Services Director

Application Requirements:

A Cover Letter and Resume are required with your application.

Job Responsibilities:

• Exercise Systems-Level Leadership and Operational Design

• Ensure Excellent and High Quality Services are provided to Soteria Residents

• Engage in direct peer support with Soteria Residents

• Execute Strategic Coordination of Soteria Team with coworkers and residents internally, and with related teams within Pathways and the broader system of care

• Work in coordination to implement resident derived service plans

• Support with Therapeutic Community Residence regulations compliance

  • Specific areas of focus include medication management, physical plant maintenance, staff training, kitchen and meal planning, and staffing and calendar management

• Work together to maintain and regularly update policies and procedures

• Provide Medication and Psychiatric Services Oversight, in partnership with APRN and contracted psychiatrist

  • Work in partnership with the APRN and contracted psychiatrist to oversee medical and psychiatric services for residents

• Oversee and provide final approval of incident reporting internally, to licensing, and external parties as needed

• Provide on-call coverage as part of a rotation with Soteria Leadership Team and Alternative Mental Health Services Director

• Support Operations Manager in participation in community meetings and trainings with Department of Mental Health and other community providers as requested

• Develop an annual Quality Improvement (QI) Plan, including goals that ensure cohesion with program values and objectives, monitoring of services, incidents and outcomes, and suggestion of training, program changes, staffing support, etc.

• Attend and co-facilitate weekly team meetings and leadership meetings

• Attend any union related meetings, as requested or scheduled

• Attend, and be willing to facilitate, monthly co-reflection meeting

• Prepare and/or assist in preparation and delivery of regular reports to funders and regulatory bodies quarterly or as requested

• Participate in program budget management - with particular focus on budget implementation and enforcement

• Supervise 2-3 Soteria Leadership Team Members, and other team members as needed

• Manage implementation and coordination of cross shift work

• Manage internal systems for training and knowledge transfer

• Manage the Staffing Calendar to ensure adequate staffing

Requirements / Qualifications:

• Per TCR regulations: An Associates Degree (or higher degree) in the area of human services OR three (3) years of general experience in a human services-related field

• At least three years of management or leadership experience preferred

• Experience supervising a team preferred

• Experience in residential programs preferred

• Knowledge of Psychiatric Alternatives and psychosocial approaches to mental health and wellbeing preferred and considered an asset

• Personal qualities of integrity, credibility, and commitment to Pathways’ mission

• Patience, creativity, flexibility, compassion, and sensitivity to diverse populations including people of color, persons with disabilities, individuals who have experienced trauma, and persons who have been oppressed

• Excellent written, verbal, and general interpersonal communication skills

• Strong organizational skills, including attention to detail and ability to efficiently and independently follow through on task completion

• Strong facilitation skills

• Valid drivers license, a reliable personal vehicle available for work purposes, and current automobile insurance

• Ability to share one’s own personal transformative life experiences related to homelessness, mental health, extreme states, or other life challenges

• Willingness to self-reflect, learn, and practice new ways of being in relationships

• Risk and discomfort tolerance

Working Conditions / Physical Demands:

• Almost constant operation of a computer and other office machinery

• Regular, repetitive movement of hands and fingers including substantial movements of wrists, hands and fingers for typing and/or writing, grasping paperwork, using technology equipment and other tasks

• Frequent talking and participation in exchanging ideas through spoken word as well as ability to hear and receive detailed information through oral communication

• Significant amounts of sedentary work in a seated position

• Moderate levels of standing, walking, stooping, kneeling or crouching, reaching with hands and arms and light lifting while participating in daily activities at the house

• Rarely lifting and carrying 20-30 pounds, related to daily activities at Soteria house, etc.

• Frequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type and free hand form

• Possible need to run and ambulate at a fast speed while following resident

• Frequent exposure to outside environmental conditions (all seasons) in accompanying residents in the community and outings

• Frequent exposure to high levels of noise and/or persons presenting in distress

Compensation:

• $62,000-68,000 annually

Benefits:

• Medical, dental and vision insurance

• Long Term Disability/Life Insurance

• Paid Time Off (accrual of 210 hours per year to start)

• 9 Paid Holidays Annually

• 403(b) Retirement Savings Plan

• Employee Assistance Program

• Employee Wellness Reimbursement Program

• Longevity Recognition Rewards

• Access to Pathways facilitated trainings including Intentional Peer Support

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.