Residential Lending Assistant in Lowell, Massachusetts at Rockland Federal Credit Union

The Residential Lending Assistant provides administrative and operational support to the Residential Lending team, assisting with loan workflows, file management, member communication, and office operations. This role plays an important part in supporting an efficient lending process while ensuring accuracy, organization, and a positive member experience.

Key Responsibilities
• Support loan application intake, document collection, and loan file setup
• Maintain accurate and organized loan files and supporting documentation
• Track loan pipeline activity, conditions, and deadlines to support timely processing and closings
• Communicate with members regarding documentation requests and loan status updates
• Coordinate with processing, underwriting, and closing teams throughout the loan process
• Perform quality checks to ensure loan files are complete and compliant
• Assist with preparation of disclosures and loan documentation
• Support reporting, scheduling, file organization, and general office operations
• Respond to internal and external inquiries related to loan documentation and status
• Provide backup support across lending operations functions as needed

Qualifications
• High school diploma or equivalent required; Associate degree preferred
• 1–3 years of banking, lending, or administrative support experience
• Familiarity with mortgage lending processes and loan origination systems preferred
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Benefits

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $24.00-$25.48 per hour, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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