Scheduling Agent in Salt Lake City, Utah at PRIME CORPORATE SERVICES LLC

The Scheduling Agent is responsible for communicating with prospective and existing customers through outbound and inbound calls, text messages, and email communication to schedule appointments for the Company’s sales team. This role supports customer engagement, appointment coordination, and daily operational support while maintaining a professional and positive customer experience.

The Scheduling Agent brings a strong foundation in customer service, communication, and organizational support. Additional accountabilities include:

• Make outbound calls to prospective customers to schedule appointments on the sales calendar
• Respond to inbound phone calls and assist customers professionally and efficiently
• Communicate with leads and customers through phone calls, text messages, and emails
• Maintain accurate records, notes, and updates within Company systems
• Work closely with multiple departments to support customer needs and operational tasks
• Follow Company scheduling processes, procedures, and communication standards
• Demonstrate professionalism and consistency in customer communication
• Maintain accurate scheduling records and appointment documentation
• Exhibit strong organization, follow-through, and time management skills
• Support sales and operational teams effectively

Pay Range: $17-$19/hr DOE

OUR MISSION

We aim to serve, advise, and support entrepreneurs every day.

ABOUT US

Remember when every step of launching your dream felt like a mountain? Debt loomed, the tax code was a cryptic puzzle, and building a rock–solid foundation seemed impossible. PRIME Corporate Services was forged from that very struggle - by entrepreneurs who knew there had to be a better way.

We are not just a faceless firm; we are a co-pilot for founders, operators, and business builders navigating the chaos of growth. We help cut through red tape, simplify complex systems, and help entrepreneurs structure their business for long-term financial freedom.

From entity structuring to tax strategy to business credit and funding, we don’t just protect businesses - we help to scale them. Our team partners directly with high-growth entrepreneurs and affiliate partners to drive measurable outcomes; more leads, more revenue, and stronger businesses.

We deliver expert guidance and exceptional service at every stage of the business journey.

WHY YOU’LL LOVE WORKING HERE

• Impact at scale: Your work will shape the experience of thousands of entrepreneurs working with PRIME.
• Autonomy + Accountability: You’ll be trusted to lead, experiment, and deliver results — no micromanagement, just momentum.
• Collaborative Culture: You’ll work alongside creative thinkers, engineers, and business leaders who care deeply about customer success and innovation.
• Modernization Mission: You’ll play a key role in bringing advanced tech, analytics, and discipline to a growing organization — setting the foundation for the next generation of PRIME’s digital ecosystem.

BENEFITS & PERKS

• Competitive Compensation - Salary + performance based bonus
• Comprehensive Health Coverage - Medical, dental, and vision
• Paid Time Off - Generous PTO, sick days, and paid holidays
• 401k with Company match (we match up to 4%)
• Parental Leave - Paid leave for new parents
• Impact-Driven Culture - Small team, big mission
• Gym Pass - Company sponsored access to local gyms
• Free soda and snacks

MINIMUM EDUCATION REQUIREMENTS:

• High School Diploma or equivalent (required)

MINIMUM EXPERIENCE REQUIREMENTS:

• Minimum of 1 year of customer service experience required
• Contact center or call center experience preferred but not required
• Strong verbal and written communication skills
• Comfortable speaking on the phone for extended periods of time
• Basic computer proficiency and ability to learn Company systems quickly

REQUIRED OUTSIDE TRAINING:

• None

PHYSICAL REQUIREMENTS:

The work environment characteristics and associated physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Prolonged periods of sitting at a desk, working on a computer, and taking phone calls
• Must be able to lift 25 pounds periodically
• Must be able to access and navigate each department at the organization’s facilities
• Travel (less than 10% annually) may be required for sales support, training, and/or professional development