Medical Records Clerk in West Des Moines, Iowa at PainPoint Health

Medical Records Clerk
Full-Time
Schedule: Monday-Thursday, 7am-4pm & Friday 8am-1pm
Location: West Des Moines, IA 50266

About Central States Pain
Central States Pain Clinic (CSP) provides advanced interventional pain care across West Des Moines and Ankeny. Using minimally invasive, image-guided treatments, our multidisciplinary team helps patients manage chronic pain with precision and compassion. Known for our personalized approach and positive patient outcomes, we foster a supportive, collaborative environment where employees can grow while making a meaningful impact.

The Opportunity
As a Medical Records Clerk, you'll help support patients, providers, and the revenue cycle by maintaining accurate records, assisting with insurance-related processes, resolving claims issues, and ensuring account information is current and complete. This role is ideal for someone who is detail-oriented, organized, and enjoys working in a fast-paced healthcare environment.

What You'll Do
Insurance & Account Management

• Process claims, follow up on outstanding accounts, and assist with collections.
• Interpret EOBs and reconcile patient accounts.
• Research, appeal, and resolve denied or unpaid claims.
• Verify insurance coverage and communicate with insurance carriers regarding patient accounts.
• Enter charges, post payments, and maintain accurate account information.

Medical Records & Administrative Support

• Maintain patient information and perform data entry in electronic systems.
• Copy records and documents as needed.
• Answer and route incoming calls.
• Assist patients and family members with questions.
• Prepare, sort, and distribute mail.
• Assist with front desk scheduling and phone coverage as needed.

Compliance & Team Support

• Complete required training and follow established policies and procedures.
• Support daily operations and perform additional duties as assigned.

You'll Thrive in This Role If You...

• Have strong attention to detail and organizational skills.
• Enjoy problem-solving and working with insurance and patient account information.
• Communicate professionally with patients, families, insurance carriers, and team members.
• Take initiative and work well both independently and as part of a team.

Qualifications

• High school diploma or GED required.
• Minimum six (6) months of related experience and/or training required.
• Proficiency with Microsoft Office Suite or related software.
• Knowledge of medical records practices, ethics, classification, and nomenclature.
• Strong communication, analytical, and problem-solving skills.
• Ability to interpret and apply medical records policies and procedures.

Benefits We Offer

• Health, Dental & Vision Insurance
• Life/AD&D Insurance
• Short-Term Disability Insurance
• Paid Time Off (PTO)
• Company-Paid Holidays
• 401(k) Retirement Plan
• Bonusly (Employee Rewards & Recognition)
• DailyPay (On-Demand Pay Access)

Ready to Join Our Team?
If you're looking for an opportunity to support patients, maintain accurate records, and contribute to a collaborative healthcare team, we'd love to hear from you.

Apply today and become part of Central States Pain's mission to deliver exceptional patient care.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.